Pamela Hodge
DALLAS,TX
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Operations Manager
Vendor Resource Management
02.2020 - 09.2023
- Managed employee-related issues encompassing labor, turnover and diversity.
- Provided leadership for continual management and employee training initiatives.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Optimized costs to contribute to productivity, cost development and proficiency of central fulfillment operations.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Senior Client Account Manager
Pacific Premier Bank
06.2018 - 01.2020
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Partnered with business leaders to deliver services that support company objectives and consistent with corporate values.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Prepared sales presentations for clients showing success and credibility of products.
AVP of Mortgage Operations
Pacific Union Financial
09.2014 - 05.2018
- Supported Executive Team in reviewing, identifying, and prioritizing strategic initiatives.
- Supported project management team for optimal performance.
- Identified opportunities to improve business process flows and productivity.
- Worked effectively in fast-paced environments.
- Identified issues, analyzed information and provided solutions to problems.
- Worked well in a team setting, providing support and guidance.
- Gained extensive knowledge in data entry, analysis and reporting.
- Proven ability to develop and implement creative solutions to complex problems.
Education
Associate of Arts - Criminal Justice
Dallas Community College
Farmers Branch, TX05-2025
Skills
- Operations management
- Business planning
- Goal attainment
- Budget administration
- Productivity improvement
- Cross-functional coordination
- Procedure optimization
- Strategic planning
Certification
NMLS#1057076
Timeline
Senior Operations Manager
Vendor Resource Management
02.2020 - 09.2023
Senior Client Account Manager
Pacific Premier Bank
06.2018 - 01.2020
AVP of Mortgage Operations
Pacific Union Financial
09.2014 - 05.2018
Associate of Arts - Criminal Justice
Dallas Community College
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