Patsy Wafer
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain part-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
21
21
years of professional experience
Work History
Evictions Specialist
VENDOR RESOURCE MANAGEMENT
01.2013 - Current
- Manage a portfolio of approximately three hundred VA REO properties
- Monitor the end to end eviction process with attorneys
- Review cash for keys documents for accuracy and feasibility
- Responsible for and submitting check request for approved cash for keys assets
- Perform Department of Defense occupancy overviews to determine military compliance with the Service members Civil Relief Act (SCRA)
- Collaborated with team members to develop best practices for eviction processes, improving overall department performance.
Accounts Receivable Specialist
Associa
05.2022 - 03.2023
- Ensured the accuracy of customer records in internal systems by updating contact information, payment terms, and other relevant data as needed.
- Followed all company policies and procedures to deliver quality work
- Collected, arranged, and input information into database system.
Front End Cashier
Neighborhood Walmart
08.2021 - 03.2023
- Enhanced customer satisfaction by providing efficient and friendly service during checkout.
- Supported stocking efforts by organizing shelves near the front end cashier area, maintaining a visually appealing presentation of merchandise.
- Operated multiple types of payment terminals confidently, enabling diverse payment options for patrons.
- Handled high volumes of transactions with accuracy, contributing to overall store sales goals.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies and ensuring financial integrity.
REO Pre-marketing/Evictions Specialist II
BANK OF AMERICA
01.2008 - 01.2012
- Extensive interaction in developing and maintaining relationships with bank Attorneys, Agents and Asset managers.
- Prepare management reports and monitor eviction process for residential assets
- Responsible for maintaining and managing daily activities of reports for tasks within the workflow to ensure a timely resolution
- Responsible for determining the amount offered to tenants for cash for keys process prior to eviction
- Review and approve invoices for asset trash outs and lockouts
- Monitor and track Office of Comptroller Currency for compliance regulations for SCRA (Service Members Civil Relief Act) and PTFA (Protecting Tenants Foreclosure Act)
- Communicate daily with bank Attorney's, Prepare, and Monitor the daily progress of evictions to arrange the marketability of assets.
Tax Procurement Tech II
COUNTRYWIDE HOME LOANS
01.2003 - 01.2008
- Procured 3states, Rhode Island, Iowa and a partial of Tennessee on a monthly basis.
- Obtained current parcel information and current tax amount from Taxing Authorities, via callout's or the use of the house data retrieval systems.
- Update tax lines with correct information and submit for payment.
- Provided customer service and resolution assistance.
- Identified customer issues and offered timely solutions.
Education
Skills
- Work Prioritizatize
- Customer Service
- Effective Multitasking
- Decision-Making
- Critical Thinking
- Relationship Building
- Proficient in MS Office
Timeline
Accounts Receivable Specialist
Associa
05.2022 - 03.2023
Front End Cashier
Neighborhood Walmart
08.2021 - 03.2023
Evictions Specialist
VENDOR RESOURCE MANAGEMENT
01.2013 - Current
REO Pre-marketing/Evictions Specialist II
BANK OF AMERICA
01.2008 - 01.2012
Tax Procurement Tech II
COUNTRYWIDE HOME LOANS
01.2003 - 01.2008
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