Pamela Hollis
Tyler,TX
Summary
Passionate counselor dedicated to improving the lives of individuals struggling with addiction and other behavioral disorders. Caring supporter of recovering patients with guidance toward tangible improvements and relapse prevention. Attentively implements sound treatment plans addressing unique patient needs and helps attain long-term behavioral goals.
Overview
23
23
years of professional experience
Work History
Communication Officer
Smith County Juvenile Detention Services
06.2022 - Current
- Receives and documents incoming phone calls to the Smith County Juvenile Attention Center Master Control Unit from the public and law enforcement
- Receives and documents radio communication from Detention and Probation Officers
- Monitors video cameras of the facility grounds, both inside and out
- Operates security system to engage and disengage electronic doors in the detention facility.
Assistant Unit Manager
Andrews Center Behavioral Healthcare System
03.2009 - 06.2022
- Handled complaints from patients and families and immediately took steps for quick resolution and to prevent reoccurrence
- Promoted patient independence by establishing patient care goals and taught and counseled patients, friends, and family about medications and self-care skills
- Cooperated with IDD and healthcare teams to create treatments and recovery plans to achieve objectives
- Achieved financial objectives by preparing annual budget and scheduling expenditures.
Substance Abuse Counselor Intern
MTC
07.2005 - 01.2009
- Led supportive group discussions and education sessions with alcohol and drug users and families
- Provided substance counseling and recovery skills training
- Developed individual treatment goals based on the severity and characteristics of the offender as determined by the comprehensive assessment, review of collateral information, and the clinical interview
- Maintained offender records and reported progress to the judges, parole, and probation officers regarding offenders participation in program
- Implemented follow-up and after care plans for offenders that participated in the program prior to their release; and disseminates information on community resources for offender placement in follow-up treatment.
Correctional Officer
Bradshaw State Jail
08.2001 - 06.2004
- Responsible for the custody and discipline of offenders
- Supervise the activities of inmates
- Inspect facilities to ensure that they meet standards
- Report on inmate conduct by writing out reports and filling out daily logs detailing inmate behavior.
Education
Bachelor of Arts - Criminal Justice
UT Tyler
05.2021
Associate of Arts - Human Services
Tyler Junior College
01.2005
Skills
- Records Management
- Team building expertise
- Operations Management
- Quality Control
- Staff Scheduling
- Leadership
- Problem-solving
- Time Management
- Budgeting and finance
- Behavioral Management
- Staff Training
- Policy Implementation
Accomplishments
- Employee of Year
Timeline
Communication Officer
Smith County Juvenile Detention Services
06.2022 - Current
Assistant Unit Manager
Andrews Center Behavioral Healthcare System
03.2009 - 06.2022
Substance Abuse Counselor Intern
MTC
07.2005 - 01.2009
Correctional Officer
Bradshaw State Jail
08.2001 - 06.2004
Bachelor of Arts - Criminal Justice
UT Tyler
Associate of Arts - Human Services
Tyler Junior College
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