Pamela Holloway
North Richland Hills,TX
Summary
Experienced Senior Customer Service Representative with 10 years at Santander, skilled in resolving high-stakes issues while delivering compassionate, solution-focused support. Known for building trust with clients, managing payment operations, and maintaining composure in fast-paced environments. A consistent top performer recognized with the 2021 "Top of the Ops Summit Award."
Overview
10
10
years of professional experience
Work History
Senior Customer Service Representative
Santander Consumer USA
03.2015 - 03.2025
Delivered prompt solutions to customer inquiries, complaints, and escalations — improving satisfaction scores and client retention
Recognized for diplomacy and empathy while handling sensitive concerns, achieving win-win resolutions
Trained in billing systems and account monitoring, enhancing service accuracy and workflow efficiency
Maintained top-tier metrics for call handling time and service levels in high-volume environments
Assisted disaster relief teams, showcasing adaptability and commitment to service excellence
Skills
- Customer support
- Complaint resolution
- Payment processing
- Call center experience
- Calm under pressure
- Call documentation
- Professional telephone demeanor
- Data entry
Accomplishments
- Documented and resolved system issues which led to the implementation of new payment methods and was a part of the disaster relief team.
Timeline
Senior Customer Service Representative
Santander Consumer USA
03.2015 - 03.2025
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