Pamela Howell
Nashville,TN
Summary
Dedicated, dependable, individual seeking new challenges. Passionate about the intersection of the arts and spirituality, as well as finding spirituality in the everyday. Highly organized and attentive to detail, logical and eager to find solutions. Able to take and give instruction, and work alone or on a team.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Stephen Leader
Grace United Methodist Church
Mount Juliet, TN
01.2019 - 07.2023
- Participated in Stephen Leader training with Stephen Ministries.
- Assisted in interviewing and engaging new Stephen Ministers for the church.
- Assisted in training Stephen Ministers to serve.
- Engaged in ongoing evaluation of Stephen Ministers in their practice.
Call Center Manager
Belmont University
Nashville, TN
06.2005 - Current
- Continually evaluated and updated office processes to optimize accuracy and efficiency.
- Prepared student employment applications, and interviewed and hired a team of student call center representatives.
- Developed training materials for Call Center team, including instructions; phone, email and text scripts; and updated information about the university and Admissions.
- Delegated work to Call Center team, including opportunities for seasoned staff to assist in training newer team members.
- Reviewed completed work for quality, attention to detail, and opportunities for further training.
- Updated Admissions database, including addresses and other contact information.
- Met with team members twice yearly to evaluate progress and set goals.
- Provided in-the-moment coaching in customer service practices, techniques, and addressing concerns.
Piano Accompanist
St John's United Methodist Church
Nashville, TN
2007 - 2008
- Provided piano accompaniment for the Chancel Choir and worship services.
- Maintained inventory of music resources for performances.
- Performed as a soloist periodically in Sunday-morning and special services.
Enrollment Data Coordinator
Belmont University
Nashville, TN
09.2004 - 06.2005
- Maintained Banner database by creating new records or updating existing ones.
- General office tasks, including opening mail, filing paperwork, and processing application materials.
Piano Teacher
Self-employed
Nashville, TN
1990 - 2004
- Instructed private students from ages 4 to 80 in piano, including reading music, ear training, rhythm, and performance.
- Planned recitals, group enrichment classes, and summer music camp lessons.
- Operated my own business, including budgeting, tax preparation, securing and maintaining supplies and equipment, scheduling, and communication with students and their parents.
Education
Bachelor of Science - Liberal Studies
Belmont University
Nashville, TN05-2007
Associate of Arts - Bible
Lincoln Christian University
Lincoln, IL05-1996
Master of Arts - Clinical Pastoral Counseling
Belmont University
Nashville, TNSkills
- Extremely detail-oriented
- Very organized
- Able to multi-task in a high-energy environment
- Excellent time-management skills
- Excellent communication skills (written and verbal)
- Able to learn a variety of skills and applications quickly
- Proficient in Word, Excel, PowerPoint, Google Docs, Google Sheets, Google Slides
- Experienced in working with a variety of office machines, including copiers, printers, multi-line phones, and scanners
Affiliations
- An avid reader, life-long pianist and singer, and crafter
- A lover of learning, from musical instruments to historical events, languages to personal growth
- An active church member, serving in a variety of areas since childhood
Certification
- LinkedIn Learning Certificate: Leading and Motivating People with Different Personalities (Nov 2022)
- LinkedIn Learning Certificate: Working More Effectively with Different Personalities (Jan 2023)
- LinkedIn Learning Certificate: Leading when You're Not in Charge (June 2023)
- LinkedIn Learning Certificate: Confident Communication for Introverts (Jan 2024)
References
References available upon request.
Timeline
Stephen Leader
Grace United Methodist Church
01.2019 - 07.2023
Call Center Manager
Belmont University
06.2005 - Current
Enrollment Data Coordinator
Belmont University
09.2004 - 06.2005
Piano Accompanist
St John's United Methodist Church
2007 - 2008
Piano Teacher
Self-employed
1990 - 2004
Bachelor of Science - Liberal Studies
Belmont University
Associate of Arts - Bible
Lincoln Christian University
Master of Arts - Clinical Pastoral Counseling
Belmont University
- LinkedIn Learning Certificate: Leading and Motivating People with Different Personalities (Nov 2022)
- LinkedIn Learning Certificate: Working More Effectively with Different Personalities (Jan 2023)
- LinkedIn Learning Certificate: Leading when You're Not in Charge (June 2023)
- LinkedIn Learning Certificate: Confident Communication for Introverts (Jan 2024)
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