Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Pamela Huff

Denton

Summary

Accomplished Insurance Specialist with a proven track record at Teleperformance USA, enhancing customer satisfaction and mastering regulatory compliance. Leveraged negotiation and CRM software expertise to exceed client expectations and maintain industry standards. Demonstrated leadership as a Manager at Whataburger, fostering a culture of engagement and continuous improvement.

Overview

4
4
years of professional experience

Work History

Insurance Specialist

Teleperformance USA
09.2024 - Current
  • Enhanced customer satisfaction by addressing insurance-related inquiries and resolving issues promptly.
  • Processed eligibility and benefits verification and authorization requests.
  • Maintained high standards of customer service by building relationships with clients.
  • Maintained a high level of industry expertise through continuous professional development courses and certifications in the field of insurance specialty.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
  • Utilized CRM software to manage client relationships.

Sales Consultant

Galleria Chevrolet
02.2024 - 09.2024
  • Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Provided sales and customer service assistance to walk-in traffic
  • Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
  • Facilitated smooth transactions by efficiently handling paperwork, processing payments, and addressing any concerns or questions from the client promptly.
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.

Manager

Whataburger
01.2021 - 02.2024
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.

Education

High School Diploma -

Wylie East High School
Wylie
06-2021

Skills

  • Policy analysis
  • Regulatory compliance
  • Negotiation
  • Insurance law
  • Client relations
  • Policy writing
  • CRM software
  • Certified Insurance Agent

Languages

English
Full Professional

Timeline

Insurance Specialist

Teleperformance USA
09.2024 - Current

Sales Consultant

Galleria Chevrolet
02.2024 - 09.2024

Manager

Whataburger
01.2021 - 02.2024

High School Diploma -

Wylie East High School

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Pamela Huff