Pamela Irick
Moberly,USA
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
30
30
years of professional experience
Work History
Client Experience Associate
Anywhereworks
05.2022 - 05.2023
- Intake calls for legal firm.
- Following up on paperwork and insuring accurate data.
- Gathering detailed information, database entry, and special projects.
Customer Service Representative
Aon Hewitt
11.2012 - 02.2014
- Benefits Administration for HR BPO, answering questions related to enrollment and maintenance for health and welfare plans and pension plans.
- Work strongly with Siebel, imaging, and special projects.
- Train team members on ongoing and newly introduced processes.
- Support team members with handling of escalations and team development through informal coaching.
Benefits Advisor - Sales
Aon Hewitt
07.2011 - 05.2012
- Completed needs assessments and assisted participants based on their personal needs, advised and assisted with enrollments into one or more insurance plans.
- Actively assisted with training of Customer Service Agents and oncoming benefits advisors with customer service, tools, Medicare, and compliance.
- Train team members on ongoing and newly introduced processes.
- Support team members with handling of escalations and team development through informal coaching.
Further Experience On Request
On Request
Education
Bachelor of Arts - Psychological Studies
University of Missouri
Columbia05-2027
Associate of Arts - Psychology
University of Phoenix
Houston, TX05.2010
Skills
- Strategic task management
- Project support
- Problem-solving expertise
- Client relations management
- Professional demeanor
- Client engagement
- Effective solution development
- Service-oriented mindset
- Client assistance expertise
- Client relationship management
- Client interaction
- Sales experience
- Strategic decision-making
Timeline
Client Experience Associate
Anywhereworks
05.2022 - 05.2023
Customer Service Representative
Aon Hewitt
11.2012 - 02.2014
Benefits Advisor - Sales
Aon Hewitt
07.2011 - 05.2012
Bachelor of Arts - Psychological Studies
University of Missouri
Associate of Arts - Psychology
University of Phoenix
Further Experience On Request
On Request
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