Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Honors and Recognitions
Timeline
Generic

Kimiko Raheem

Yuma,AZ

Summary

Highly motivated Olympic swimmer that is disciplined, driven, and passionate about making a difference and helping those in need. Key skills in problem-solving and attention to detail, eager to learn and develop in collaborative environment. Focuses on maintaining high-quality standards in any task, consistently giving 110% effort to reflect positively upon the company.

Capable of delivering excellent support to ensure smooth operations and contribute to team success. Actively involved in raising awareness for mental health and fostering hope among individuals with mental health disorders. Possessing exceptional empathy and compassion, skilled in building rapport with patients and creating a safe and understanding environment.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Client Experience Associate

Atticus
03.2024 - Current
  • Fervently upheld our company belief of "Doing Right by Our Clients"
  • Processed and condensed client testimonies into concise and informative referrals for attorneys.
  • Authored detailed reports covering diagnoses, hospitalizations, and surgeries.
  • Supplied dejected clients with renewed optimism, empathy, and reliable information.
  • Proactively identified and answered questions attorneys might have about cases.
  • Regularly updated knowledge on Social Security Disability guidelines.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and word-of-mouth endorsement
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Patient Care Coordinator

Sensible Care
12.2022 - 08.2023
  • Fluency in EMR systems
  • Work with providers, staff, and third parties to provide exceptional care to our patients
  • Patient triaging, scheduling, and referring to higher levels of care, if needed
  • Handling medication refill requests and prior authorizations
  • Verify patient insurance eligibility
  • Assist physicians with care requests
  • Assessing for crisis situations and taking necessary steps if there is a risk of harm to patient
  • Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
  • Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
  • Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.

Dining Hiring Administrator

Virginia Tech Dining Services
01.2021 - 02.2022
  • Contacting, interviewing, and acceptance of potential hires
  • Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
  • Hired over 1200 new employees within 2 months
  • Handling confidential paperwork to complete work authorization I9s
  • Working collaboratively and efficiently in group of hiring administrators and managers
  • Implementing training for new hires to ensure knowledge of food safety and conduct
  • Answering phones and emails in a call center environment
  • Maintained personnel records and updated internal databases to support document management.

Behavioral Technician

SpringHealth Behavioral Health & Integrated Care
05.2021 - 11.2021
  • Implementing behavioral intervention to children diagnosed with Autism Spectrum Disorder and other development disabilities
  • Reduced problem behaviors by teaching clients appropriate coping strategies and replacement behaviors through methods of Applied Behavioral Analysis
  • Maintained accurate data collection on client progress, enabling effective analysis and modification of treatment plans as needed.
  • Building strong rapport with clients and their families
  • Weekly meetings with BCBAs and treatment team to ensure high level of care and analyzing any behavioral changes

Volunteer Swim Instructor for Thai Orphans

British International School Community and Service
08.2016 - 05.2017
  • Encouraging orphaned children to have a safe and healthy relationship with water
  • Educating on water safety
  • Building close and trusting relationships
  • Listening to traumatic experiences with understanding and empathy
  • Orienting speech and behavior in a manner that would be soothing and beneficial for their emotional wellbeing and development


Education

Bachelor of Science - Psychology

Virginia Polytechnic and State University
Blacksburg, Virginia
08.2022

First 2 Years of College - Biology - Pre-med

Texas A&M University
College Station, Texas
05.2020

Skills

  • EMR systems
  • Salesforce Expertise
  • Cognitive Behavioral Therapy
  • Dialectical Behavioral Therapy
  • Crisis Stabilization
  • Applied Behavioral Analysis
  • Evidence-Based Therapy
  • Confidentiality Procedures
  • Observation
  • Therapy Reports
  • Microsoft Word
  • Time management
  • Awareness of cultural, socioeconomic, and religious norms and effects
  • Organization
  • Integrity
  • Diligence
  • Compassion
  • Empathy
  • Interpersonal Skills
  • Rapport Building
  • Prioritizing Teamwork
  • Time Management
  • Active Listening
  • Growth Mindset
  • Strong cultural competence
  • Customer service
  • Attention to detail
  • Computer skills

Accomplishments

    Olympic Swimmer

    Sri Lankan Swimming National Record Holder

    Commonwealth Games Semi-Finalist

    Summa Cum Laude Honors

    IGCSE High Achiever's Award

Certification

  • CPR/AED/First Aid Certification
  • Mental Health First Aid Certification

Honors and Recognitions

  • Graduated with Summa Cum Laude Honors
  • Recognized in Texas A&M Stadium for Academic Excellence as a Student Athlete for all semesters spent as student-athlete (3)
  • Dean's List for several semesters
  • Olympic Swimmer, Commonwealth Games Semi-Finalist, Sri Lankan National Record Holder
  • Edexcel Award for Academic Excellence in IGCSE - 7 A*s
  • Awarded Presidential Award for Best Upcoming Athlete in Sri Lanka
  • Patience Care Coordinator of the Month in Sensible Care

Timeline

Client Experience Associate

Atticus
03.2024 - Current

Patient Care Coordinator

Sensible Care
12.2022 - 08.2023

Behavioral Technician

SpringHealth Behavioral Health & Integrated Care
05.2021 - 11.2021

Dining Hiring Administrator

Virginia Tech Dining Services
01.2021 - 02.2022

Volunteer Swim Instructor for Thai Orphans

British International School Community and Service
08.2016 - 05.2017

First 2 Years of College - Biology - Pre-med

Texas A&M University

Bachelor of Science - Psychology

Virginia Polytechnic and State University

Similar Profiles

CREATE PROFILE
Kimiko Raheem