Dominique Hawkins
Maricopa,United States
Summary
As an experienced professional with 9 years of work experience in management, conflict resolution, and client satisfaction, I have developed strong leadership skills and a deep understanding of effective team management. Additionally, I hold a GPA of 3.54 in Forensic Psychology, demonstrating my commitment to academic excellence. With a diverse skill set and proven track record, I am well-equipped to contribute to your organization's success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Client Experience Manager
Packard Wheeler Succession
Spokane, WA
09.2022 - 12.2023
- Maintained a book of business with over 50 employers, majority of which held 50+ employees.
- Help clients navigate a complex healthcare system
- Shop the market every year and negotiate the best benefits for the best price
- Help HR Managers with enrollments and terminations
- Fight for claims when denied by insurance companies
- Build meaningful relationships based on trust, respect and care
- Educating employees on their benefits in Virtual and in-person meetings
- Managing insurance renewals
- Educating employees on their benefits in virtual and in-person meetings
- Communicating process, deadlines, and expectations to clients
- Maintaining detailed notes and records.
- Developed long-lasting client relationships through providing exceptional service and personalized attention.
- Implemented proactive strategies for anticipating and addressing client concerns, resulting in increased loyalty and repeat business.
- Championed data-driven decision-making by utilizing analytics to identify trends and develop targeted action plans for improvement.
Direct Support Professional
The Source Spokane
Spokane, WA
06.2022 - 10.2022
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
- Collaborated with interdisciplinary teams to develop comprehensive support strategies for each client''s unique needs.
- Implemented individualized behavior management plans, reducing incidents of challenging behaviors within the residence.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Administered medication as directed by physician.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
Associate
Amazon Fresh
03.2022 - 06.2022
- Worked varied hours to meet seasonal and business needs
- Enhanced product presentation and promotional material displays, working alongside retail representatives
- Prepare grocery orders for delivery
- Use technology like computers, smartphones, manage apps, and scan bar codes
- Intake new grocery inventory and put away
- Check for order quality
- Rotate tasks throughout the week.
Office Manager
Seattle Sports Chiropractic & Rehabilitation
09.2021 - 06.2022
- Resolve office related issues according to predetermined procedures
- Train office staff
- Implement procedures and training guides
- Perform basic accounting services including the handling of petty cash and invoices
- Establish work duties and ensure work flow is properly followed
- Maintain inventory records and place orders to restock supplies as needed
- Maximize office efficiency through use of computer programs including Microsoft Office Suite
- Be welcoming and present an excellent first contact with patients
- Overseeing and training other office staff
- Collecting copay's and other money owed
- Enter basic insurance information into our billing system
- Preparing documents for insurance companies when necessary
- Record detailed messages and relay information quickly to proper source.
Lead Spa Wellness Concierge
City Sweats
04.2021 - 09.2021
- Sell products, services, or memberships
- Schedule guest appointments
- Maintain client databases
- Respond to customer inquiries or complaints
- Monitor operations to ensure compliance with applicable health, safety, or hygiene standards
- Check spa equipment to ensure proper functioning.
Certified Behavior Technician
BlueSprig Pediatrics
01.2021 - 04.2021
- Monitor patients' physical and emotional well-being and report unusual behavior or physical ailments to BCBA
- Responsible for assisting behavior analysts to implement behavior reduction and skill acquisition treatment plans
- Assist clients with day to day activities, monitor their behavior, record and collect data on patients' progress, and communicate with clients
- Provide direct client care in 1:1 and group settings utilizing a combination of intensive teaching and natural environment training arrangements
- Assist with parent and caregiver training in line with client's individualized treatment and behavior reduction protocols
- Effectively communicate with parents and caregivers regarding client progress as instructed by the Board Certified Behavior Analyst.
Therapy and Wellness Coordinator
Atlas Medical and Aegis Home Health & Hospice
10.2019 - 12.2020
- Run insurance benefits
- Create patient charts in EMR system
- Create referrals
- Scheduling
- Communicate with medical offices such as physical therapy clinics, hospitals, primary care providers, labs, and pharmacies
- Liasion for Outpatient Physical Therapy.
Front Office Receptionist
Serenity Mental Health Centers
07.2019 - 10.2019
- Complete insurance or other claim forms
- Interview patients to complete documents, case histories, or forms, such as intake or insurance forms
- Transmit correspondence or medical records by mail, e-mail, or fax
- Maintain medical records, technical library, or correspondence files
- Record patients' medical history, vital statistics, or information such as test results in medical records
- Schedule appointments for patients.
Lead Front Office Coordinator & Insurance Verification Specialist
360 Physical Therapy
11.2016 - 07.2019
- Set goals and deadlines for the department
- Evenly distribute work amongst my team
- Scheduling, checking in/out patients
- Gathered insurance benefits via phone/fax
- Interacting with doctor's offices and hospital regarding patient care and referrals.
Crew Member
Chipotle
12.2015 - 12.2016
- Maintain sanitation, health, and safety standards in work areas
- Clean food preparation areas, cooking surfaces, and utensils
- Verify that prepared food meets requirements for quality and quantity
- Take food and drink orders and receive payment from customers
- Wash, cut, and prepare foods designated for cooking.
Education
Associate of Arts - Forensic Psychology
Shoreline Community College
Seattle, WA12.2021
Skills
- Medical Terminology
- Microsoft Office
- EMR Systems
- Negotiating
- Insurance Verification
- Leadership
- Customer Service
- Billing
- Goal setting and achievement
- Strong leadership
- Conflict resolution
- Multitasking capabilities
Certification
Certified Behavior Technician
Timeline
Client Experience Manager
Packard Wheeler Succession
09.2022 - 12.2023
Direct Support Professional
The Source Spokane
06.2022 - 10.2022
Associate
Amazon Fresh
03.2022 - 06.2022
Office Manager
Seattle Sports Chiropractic & Rehabilitation
09.2021 - 06.2022
Lead Spa Wellness Concierge
City Sweats
04.2021 - 09.2021
Certified Behavior Technician
BlueSprig Pediatrics
01.2021 - 04.2021
Therapy and Wellness Coordinator
Atlas Medical and Aegis Home Health & Hospice
10.2019 - 12.2020
Front Office Receptionist
Serenity Mental Health Centers
07.2019 - 10.2019
Lead Front Office Coordinator & Insurance Verification Specialist
360 Physical Therapy
11.2016 - 07.2019
Crew Member
Chipotle
12.2015 - 12.2016
Associate of Arts - Forensic Psychology
Shoreline Community College