PAMELA JACKSON
Garland,TX
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills.
Overview
22
22
years of professional experience
Work History
Field Supervisor
Dove Home Care, LLC
05.2019 - 06.2024
- Monitored caregiver performance for compliance with regulations and policies.
- Maintained accurate records ensuring proper documentation was available for reviews and audits.
- Resolved client/caregiver complaints
- Managing communications between patient, family members.
- Client admission
- Attendant orientation
- Supervisory visits
Customer Service Representative
Stein Maart
10.2002 - 08.2017
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
- Processed customer orders and accurately handled payment transactions.
- Promoted a positive shopping experience by greeting customers warmly.
- Utilized POS system to handle customer cash and credit card transactions.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
Education
High School Diploma -
Ennis High School
Ennis, TX05.1975
Skills
- Coordinate client/attendant schedule
- Effective Communication
- Relationship Building
- Patient Care
- Client documentation
- Data Entry
- Records Management
Timeline
Field Supervisor
Dove Home Care, LLC
05.2019 - 06.2024
Customer Service Representative
Stein Maart
10.2002 - 08.2017
High School Diploma -
Ennis High School
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