Pamela James
Douglasville,GA
Overview
35
35
years of professional experience
Work History
Loan Officer Assistant
First Heritage Mortgage
12.2023 - Current
- Coordinated with loan officers to optimize the pre-approval process, resulting in a smoother overall experience for clients.
- Communicated with customers daily to request information and complete paperwork.
- Supported loan processing by compiling applicant documentation such as credit reports, employment verifications, and financial history paperwork.
- Set up files using loan officer checklist and submitted on-time for processing.
- Assembled important paperwork and disclosures for borrower.
- Streamlined communication channels between clients, Loan Officers, and underwriters to ensure timely updates and efficient information sharing.
- Proactively addressed potential roadblocks in the loan process, resulting in faster resolution of issues and higher client satisfaction rates.
Loan Officer Assistant
Ameris Bank
02.2021 - 11.2023
- Set up files using loan officer checklist and submitted on-time for processing.
- Communicated with customers daily to request information and complete paperwork.
- Documented borrower's information in loan processing system and resolved any discrepancies.
- Assisted with timely loan closing and funding.
- Answered inquiries and provided superior customer service to clients.
- Liaised with clients to guide through loan closing process and skillfully handle any concerns.
Sales Associate
Atlanta West Jewelry
11.2014 - 02.2021
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
Loan Processing Manager
GMAC Mortgage
01.1994 - 10.1995
- Analyzed financial statements and tax returns to complete underwriting process.
- Supervised team of 3 Loan Processors and 5 Loan Officers, promoting positive environment and instilling model of hard work and dedication.
- Oversaw all branch underwriting, FHA, VA and Conventional loans.
- Supervised closing department to ensure closing
Loan Officer
Entrust Mortgage
01.1990 - 12.1993
- Originated, reviewed, processed, closed and administered customer loan proposals.
- Obtained my Direct Endorsement Certificate enabled me to underwrite FHA loans.
Education
High School Diploma -
Pebblebrook High School
Mableton, GA06.1982
Timeline
Loan Officer Assistant
First Heritage Mortgage
12.2023 - Current
Loan Officer Assistant
Ameris Bank
02.2021 - 11.2023
Sales Associate
Atlanta West Jewelry
11.2014 - 02.2021
Loan Processing Manager
GMAC Mortgage
01.1994 - 10.1995
Loan Officer
Entrust Mortgage
01.1990 - 12.1993
High School Diploma -
Pebblebrook High School