Pamela Janicek
Manasquan
Summary
Dynamic professional with extensive experience in customer service at Scheels Allsports, Inc. Proven ability to enhance client satisfaction and loyalty through effective complaint resolution and strong interpersonal skills. Skilled in cash handling and point-of-sale systems, consistently optimizing transaction processes while fostering positive relationships with customers.
Overview
18
18
years of professional experience
Work History
Cashier/Customer Service/Merchandiser/Ferris Wheel
Scheels Allsports, Inc
08.2017 - 06.2025
- Processed customer transactions accurately using point-of-sale systems.
- Resolved customer complaints effectively, ensuring satisfaction and loyalty.
- Processed merchandise in a timely fashion to take out to the sales floor.
- Trained new hires to operate the Ferris wheel and maintain a safe environment for an optimal experience.
Professional Dog Groomer
Pam's Pooches, Inc
10.2007 - 08.2017
- Developed customized grooming plans based on individual pet needs and owner preferences.
- Implemented sanitation protocols to maintain a clean and safe environment for pets and staff.
- Enhanced operational efficiency by streamlining scheduling and workflow processes.
- Managed inventory of grooming supplies, optimizing usage while minimizing waste.
- Cultivated strong relationships with clients, resulting in increased repeat business and referrals.
- Monitored pet health during grooming, identifying potential issues for timely intervention by veterinarians.
- Handled dogs of all sizes and temperaments calmly, ensuring minimal stress throughout the grooming process.
Education
No Degree - General Studies
University of Miami
Miami, FLSkills
- Customer service
- Cash handling
- Point-of-sale systems
- Transaction processing
- Strong interpersonal skills
- Effective time management
Accomplishments
Employee of the Month Award on two different occasions,
Out of 500+ employees, I was awarded Employee of the Year along with 5 other employees in 2023
Timeline
Cashier/Customer Service/Merchandiser/Ferris Wheel
Scheels Allsports, Inc
08.2017 - 06.2025
Professional Dog Groomer
Pam's Pooches, Inc
10.2007 - 08.2017
No Degree - General Studies
University of Miami
2023 Award of Excellence
Each year, Scheels Allsports Stores choose employees that have demonstrated excellence in their specific area. All of the managers vote on
this. Not every shop is recognized. Those showing excellent Leadership Skills and Dedication to help make the store #1 in the retail market
are selected. I was given an all expense paid trip to the Wisconsin Dells along with other recipients and were recognized during a special
dinner. It was truly an honor.