Matthew Adams
OMAHA
Summary
Enthusiastic customer service professional skilled in providing exceptional support and maintaining composure during peak hours. Proven ability to collaborate effectively with team members, ensuring a seamless shopping experience while addressing customer needs promptly.
Overview
5
5
years of professional experience
Work History
Cashier, Customer Service, Ferris Wheel Operator
Scheels Sporting Goods
Omaha, NE
06.2021 - Current
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with inquiries, providing product information and support.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Assisted customers with inquiries and resolved issues promptly.
- Collaborated with team members to streamline operations during peak hours.
- Trained new cashiers on company policies and efficient transaction handling.
- Ensured compliance with company cash handling procedures for accuracy and security.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Utilized POS system to handle customer cash and credit card transactions.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Maintained and followed procedure while operating the ferris wheel
- Ensured customer safety during their experience with the ferris wheel
Intern
State Farm
Omaha, NE
12.2023 - 07.2024
- Helped to greet customers at the front desk of the office
- Sent customers text responses and emails to schedule further appointments and prepare for their arrival
- Prepared documents and papers prior to the customer's appointment
- Answered phone calls and took down information of customers to give to employer
Education
Bachelor of Science - Psychology
University of Nebraska At Omaha
Omaha, NE05-2027
Skills
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Team collaboration
- Customer service excellence
- Customer relations
- Professionalism and courtesy
- Conflict resolution
- Staff training
- Intentionality with others
- Servant Leadership
Accomplishments
Will Engstrom
Assistant Store Leader
Scheels All Sports
whengstrom@scheels.com
Will was my cashier team ASL which held the position of authority and management over myself.
Jeff Chisham
State Farm Agent
Jeff Chisham - State Farm
(402)-871-1162
Jeff was my employer when I interned for a few months at his State Farm agency.
Timeline
Intern
State Farm
12.2023 - 07.2024
Cashier, Customer Service, Ferris Wheel Operator
Scheels Sporting Goods
06.2021 - Current
Bachelor of Science - Psychology
University of Nebraska At Omaha