Pamela Jones
Twinsburg,OH
Summary
Accomplished Area Credit Coordinator with a proven track record at US Foods, adept in debt recovery and customer service. Excelled in reducing bad debt losses and enhancing credit decision processes through effective payment negotiations and thorough credit reviews. Skilled in leveraging Dun & Bradstreet and Equifax for informed credit analyses, demonstrating a keen ability to balance risk and customer satisfaction.
Overview
15
15
years of professional experience
Work History
Area Credit Coordinator
US Foods
04.2017 - Current
- Supported company expansion efforts by identifying potential high-risk clients and making recommendations on how to proceed safely.
- Validated and investigated account discrepancies by working with customers and internal departments.
- Reduced bad debt losses by diligently monitoring customer accounts and taking appropriate action for overdue payments.
- Collaborated with sales teams to establish credit limits, enabling business growth while minimizing risks.
- Worked in tandem with sales team and customers to negotiate payments and verify account reconciliations.
- Investigated and resolved customer disputes related to credit decisions.
- Negotiated payment plans and loan terms with delinquent customers.
- Analyzed and monitored portfolio credit performance against expectations and recommended improvement strategies.
- Assisted with new customer approval process.
Credit Specialist
TPC Wire & Cable
05.2015 - 01.2017
- Increased customer satisfaction, resolving disputes and offering payment solutions
tailored to individual needs. - Maintained accurate documentation of all credit-related activities, ensuring compliance with company policies and industry regulations.
- Obtained and reviewed credit reports, credit references, credit insurance and financial statements to establish credit limits for new accounts.
- Reduced risk exposure by conducting thorough credit analyses for new and existing clients.
Customer Financial Analyst
Avery Dennison Corporation
05.2009 - 11.2014
- Identified and resolved problems through root cause analysis and research.
- Analyzed customer data such as financial statements to determine level of risk involved for extending credit.
- Analyzed credit scores to determine borrowers' creditworthiness.
- Made decisions and recommendations about extending lines of credit.
- Performed credit reviews on corporations to assess financial conditions.
- Reviewed accounts aging reports daily to protect company assets.
- Trained and worked closely with Accenture credit team in India.
Education
High School Diploma -
Erieview Catholic
Cleveland, OHSkills
Customer follow-up
Payment Negotiations
Reporting and analysis
Dun & Bradstreet
Equifax
Customer Service
Credit Policies
Credit Application Review
Credit Approvals
Credit reviews
UCC Filings
Sarbanes Oxley (Sox) filings
Timeline
Area Credit Coordinator
US Foods
04.2017 - Current
Credit Specialist
TPC Wire & Cable
05.2015 - 01.2017
Customer Financial Analyst
Avery Dennison Corporation
05.2009 - 11.2014
High School Diploma -
Erieview Catholic
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