Pamela J Smith
Chicago,IL
Summary
Results-driven Clinical Supervisor successful in creating innovative educational programs. Works with general and specialty staff to improve patient care and satisfaction. Focused on developing strong teams while serving as positive role model.
Overview
9
9
years of professional experience
Work History
Assistant Clinical Supervisor
Magnificent Mile Family Dental
Chicago, IL
05.2019 - Current
- Assessed patients, determined needs and managed care.
- Implement new policies and educate staff on changes.
- Developed programs to increase staff skills and performance.
- Collaborated with team members to translate respective treatment plans into measurable steps and benchmarks for continuous monitoring.
- Trained team members on principles of OSHA and required procedures to deliver optimal clinical care.
- Implemented ongoing learning strategies such as tutorials, instructional modules, and supervised hands-on sessions to help improve understanding of equipment and care practices.
Treatment Plan Coordinator
Michigan Avenue Dental Associates
Chicago, IL
01.2019 - 05.2021
- Reviewed each step of patient care and made proactive adjustments to avert issues.
- Worked with patients and families to develop future plans and discuss care actions.
- Explained upcoming treatment preparation, instructions and other facts to patients.
- Completed documentation of care, hospital actions and patient activities.
- Coordinated charitable, government and community resources for patients.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Built strong referral network by developing strategic relationships with general practitioners and internists.
Office Manager
Pearly White Dental
Chicago, IL
03.2017 - 01.2019
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Managed office operations while scheduling appointments for General and Periodontal patients.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
Education
High School Diploma -
Kenwood Academy High School
Chicago, ILCertified Dental Assistant -
Springboard
Oak Forest, ILSkills
- Dental Software- Eaglesoft/Dentrix
- Data Analysis
- OSHA Compliance
- Critical Thinking
- Budget Development
- Employee Recruitment and Hiring
- Operating Plans Development
- HIPAA Guidelines
- Clinical Staff Management
Timeline
Assistant Clinical Supervisor
Magnificent Mile Family Dental
05.2019 - Current
Treatment Plan Coordinator
Michigan Avenue Dental Associates
01.2019 - 05.2021
Office Manager
Pearly White Dental
03.2017 - 01.2019
Certified Dental Assistant -
Springboard
High School Diploma -
Kenwood Academy High School