Pamela Juxon-Smith
Woodbridge,VA
Summary
I am a highly organized and detail-oriented professional with a proven record of success in fast-paced environments, including logistics, operations, and customer service. Equipped with experience managing schedules, coordinating events, and fostering team collaboration, I thrive in dynamic roles that require precision, initiative, and a proactive mindset.
Overview
3
3
years of professional experience
Work History
Data Center Technician
Amazon Web Services
Manassas, VA
12.2023 - Current
- Monitored emails and implemented process changes to ensure compliance with evolving operational standards and best practices
- Organized high-impact events for 350-500 attendees as event assistant to E3, demonstrating strong planning and execution capabilities while effectively managing a $20,000 annual budget.
- Coordinated daily with multiple teams to ensure seamless communication and project execution
- Traveled with AWS re:Invent to adjacent regions to provide critical on-site technical support and troubleshooting of new product launches ensuring timely and successful rollout of new offerings in these markets
- Acted as a first responder for high-severity events affecting critical customer-facing systems, showcasing crisis management, rapid decision-making, problem-solving under pressure, and effective communication to mitigate critical issues efficiently
- Volunteered as a safety committee member, enhancing safety standards through effective signage, taping, and facility protocols
- Managed customer sensitive data with strict adherence to security protocols, illustrating discretion and attention to detail
- Conducted hardware assessments, diagnostics, and replacements for faulty components, improving reliability across 1,000+ servers
Logistics Site Tech
Amazon Web Services
Manassas, VA
01.2022 - 12.2023
- Maintained clear communication with delivery drivers, logistics site owners, project teams, Data Center Engineers (DCEO), Data Center Ops (DCO) through Chime, Outlook mail, and TTs
- Readily made myself available for project teams inquiring about hardware, logical issues, and/or building necessities
- Created, fulfilled, and updated Trouble Ticket in my queue within SLA
- Immediately completed monthly tasks; Enterprise Asset Management (EAM) audit, update bin cycle count, order office supplies, and stock kitchen pantry
- Actively and effectively support DCO by ensuring parts and tickets are available within the hour
Education
Associate of Science - Business Administration
Northern Virginia Community College
Woodbridge, VA12-2017
Skills
- Calendar management
- Travel arrangements
- Event Planning
- Microsoft Office
- Excel spreadsheets
- Meeting planning
- Spreadsheet tracking
- Budgeting and finance
- Logistics and schedule management
- Email management
- Documentation management
- SLA Compliance Monitoring
Timeline
Data Center Technician
Amazon Web Services
12.2023 - Current
Logistics Site Tech
Amazon Web Services
01.2022 - 12.2023
Associate of Science - Business Administration
Northern Virginia Community College
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