Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline

Pamela Leasure

Grand Bay,AL

Summary

Dynamic professional with a proven track record at CSOKI, enhancing wireless device performance and customer satisfaction. Expert in Cellular Technology and Wireless Network Analysis, coupled with exceptional teamwork and problem-solving skills. Successfully mentored junior staff and improved operational efficiencies, demonstrating leadership and creative thinking.

Proficiency in written and verbal communication.

Overview

20
20
years of professional experience

Work History

Wireless Consultant

CSOKI
08.2022 - Current


  • Identified opportunities to improve wireless device performance by introducing new hardware or software updates.
  • Performed post-installation inspections to verify hardware and software performance metrics met with customer requirements.
  • Recommended appropriate system based on customers' specific networking needs.
  • Maintained sound knowledge of company product suites.
  • Performed in-store product demonstrations at assigned events.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Developed strong rapport with customers and created positive impression of business.

Unit Manager

Waffle House Inc
06.2017 - 08.2022
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
  • Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
  • Ensured compliance with industry regulations, maintaining a safe working environment for staff members.
  • Optimized inventory control procedures to minimize stockouts and excess inventory levels.
  • Streamlined operational processes by implementing efficient workflow management strategies.
  • Evaluated employee performance regularly, promoting professional growth opportunities through coaching methods.
  • Collaborated with other department heads to align organizational goals and maximize efficiency across all departments.
  • Managed daily operations, ensuring smooth workflow and timely completion of tasks.

Professional Pet Groomer

Self-employeed
05.2004 - 07.2017
  • Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
  • Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
  • Mentored junior groomers as they developed their skills, providing guidance on best practices for specific breeds and situations.
  • Offered additional services such as nail trimming, ear cleaning, and teeth brushing, contributing to the overall health of pets in our care.
  • Educated clients on proper at-home pet care techniques, promoting overall animal health and well-being between grooming appointments.
  • Participated in local community events as a representative of the business, promoting our services among potential new clientele.
  • Maintained thorough client records, tracking each pet''s grooming history and any specific concerns or requests.

Education

Bachelor Of Arts - English Language And Literature

University of South Alabama, Mobile, AL
05.2015

Studied English Composition, Communication, Education, Anthropology, Museum Methods, and Rhetoric.

Intern/Editor January 2015 - May 2015 for Negative Capability Press.

Honors

  • The National Society of Collegiate Scholars
  • 2000 M. Street NW, Suite 600

Washington, DC 20036

(202) 265-9000

nscs.org

  • Phi Eta Sigma National Honor Society
  • Grise Hall, 525 Western Kentucky University

1906 College Heights Boulevard #11062

Bowling Green, KY 42101

(270) 745-6450

phi.eta.sigma@wku.edu

Skills

  • Mobile Device Management
  • Cellular Technology Expertise
  • Wireless Network Analysis
  • 5G Implementation
  • Wi-Fi Technologies
  • Wireless Troubleshooting
  • Performance optimization strategies
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Strong Communication and Interpersonal Skills
  • Problem-solving abilities
  • Team Leadership
  • Creative Thinking
  • Excellent Written and Verbal Communication
  • Task Prioritization
  • Written Communication
  • Problem-solving aptitude

Accomplishments

  • Graduate of WHU management training program 2018
  • Outstanding Academic Achievement Award - 2015
  • Top 10% of University of South Alabama 2015 Graduating Class
  • Contributing author/editor for South Alabama Literary Tourism Initiative
  • Composition and implementation of Business Plan for Beautiful Grooms LLC 2004
  • Composition of procedural and training materials for Beautiful Grooms LLC

Timeline

Wireless Consultant - CSOKI
08.2022 - Current
Unit Manager - Waffle House Inc
06.2017 - 08.2022
Professional Pet Groomer - Self-employeed
05.2004 - 07.2017
University of South Alabama - Bachelor Of Arts, English Language And Literature

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Pamela Leasure