Pamela Lee
Conyers,GA
Summary
Dynamic leader with proven expertise in customer relations and small business operations, honed at Kaiser Permanente and Momma And Poppas's Child Care. Excelled in relationship building and administrative management, significantly enhancing client satisfaction and streamlining department workflows. Skilled in both verbal and written communication, adept at leveraging technology to drive quality assurance and organizational efficiency. Talented Owner with excellent marketing, customer service and facility oversight skills and more than 20 years of experience. Highly effective and comfortable working with people at all levels in organization.
Overview
24
24
years of professional experience
Work History
Owner Child Care Provider
Momma And Poppas's Child Care
03.2012 - 04.2023
- Managed day-to-day business operations.
- Serve breakfast, lunch, dinner, and snacks, oversee study time,
- offer tutoring help.
- Trusted to watch 8 children .
- Make sure to actively join kids in playtime.
Caregiving
01.2017 - 06.2017
Caregiving for ill Father.
Senior Case Manager
Kaiser Permanente
10.1999 - 01.2016
- Collaborated with external agencies to secure resources for clients, ensuring optimal support and care.
- Managed high-risk cases effectively, implementing crisis intervention techniques when necessary to ensure client safety.
- Informally mentored new case managers and service coordinators, answering questions, offering opportunities to shadow and observe and explaining basic information about company procedures.
- Created well-written, effective care plans appropriately matching needs of clients following standards and guidelines of funders, contractors and governmental regulations.
- Increased client satisfaction by providing exceptional service, empathy, and timely assistance in resolving issues.
- Maintained accurate documentation of client interactions, facilitating seamless information sharing within the team.
- Spearheaded initiatives aimed at streamlining workflows within the department, reducing administrative burdens on staff members while maintaining high-quality services for clients.
- Coordinated multi-disciplinary teams including healthcare professionals, social workers, legal advisors to provide comprehensive support to clients.
- Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
Education
No Degree - Business Administration And Management
University of California - Los Angeles
Los Angeles, CACertificate - Medical Assistant
Skadron College/National Education
San Bernardino, CASkills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Customer Service
- Decision-Making
- Customer Service Management
- Quality Assurance
- Administrative Management
- Organizational Structuring
- Data Management
- Desktops, Laptops, and Mobile Devices
Timeline
Caregiving
01.2017 - 06.2017
Owner Child Care Provider
Momma And Poppas's Child Care
03.2012 - 04.2023
Senior Case Manager
Kaiser Permanente
10.1999 - 01.2016
No Degree - Business Administration And Management
University of California - Los Angeles
Certificate - Medical Assistant
Skadron College/National Education
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