Monica Heimgartner
(618) 663-9115 auntmonkila@hotmail.com
Sesser,IL.
Summary
Welcoming clerical professional with 20 years of experience in office setting to seek and maintain a full-time position that offers organized and dependable candidate Successful at managing multiple priorities with a positive attitude, willingness to take on added responsibilities to meet team goals, professional challenges utilizing interpersonal skills, excellent time management skills. Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Well-organized professional equipped with broad background in administrative roles. Commended for increasing overall efficiency by overhauling filing systems and answering and screening numerous telephone calls daily. Successful in leading front desk public relations, skilled at collecting and processing payments, setting appointments, and organizing and maintaining filing systems, carrying out clerical and customer service tasks. Detailed and precise when entering data and assisting colleagues. Skilled at supporting customers with simple and complex needs with professionalism, assisting customers and teammates. Positive and upbeat attitude while greeting and interacting with customers and answering calls
Overview
16
16
years of professional experience
1
1
Certification
Work History
Child Care Provider
Child Care Resource & Referral
Carterville , IL
05.2021 - Current
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Maintained effective schedule balance between rest periods, active play and instruction.
- Monitored entrances and exits to maintain safety and organized environments.
- Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
- Instructed children in crafts and other activities to promote gross and fine motor skills.
- Cared for children ages 6 months to 3 years in nurturing and age-appropriate way.
- Worked with children individually and in groups to teach social, communicative and problem-solving skills.
- Used positive reinforcement techniques to promote patience and other good behaviors in children.
- Added daily log information to permanent records outlining observations, meals and any medications administered for acute or chronic conditions.
- Helped children develop motor skills in preparation for preschool and kindergarten.
- Kept areas clean, organized and stocked, and sanitized surfaces and toys.
Private Home Health Care Provider
Otto Ohms
Sesser , IL
06.2019 - 08.2021
- Cook meals, clean house, assist with bathing, walking, feeding , administer meds, talk and entertain clients.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
- Administered medications to patients and remained vigilant for negative side effects.
- Completed household management tasks for clients within private home settings.
- Monitored progress and documented patient health status changes to keep care team updated.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Administered medication as directed by physician.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
Assitant Manager
Caseys General Store
Sesser , IL
07.2005 - 08.2018
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Increased sales revenues by promoting complementary products and educating customers about store promotions.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Planned team-building exercises to increase employee performance and job satisfaction.
- Reduced corporate costs by developing and implementing improved merchandising, receiving and maintenance procedures.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Responded to customer requests for products, services and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Trained new personnel regarding company operations, policies and services.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction 100%.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Entered orders into computer database system.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Investigated and resolved customer inquiries and complaints quickly.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Trained staff on operating procedures and company services.
- Maintained up-to-date knowledge of product and service changes.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Education
High School Diploma -
Benton Consolidated High School
Benton, IL05.2000
Skills
- Employee performance evaluations
- Recruiting and Interviewing
- Staff Supervision
- Financial Management
- Employee scheduling
- Budgeting
- Training
- Cost Control
- Sales growth
- Customer assistance
- Stocking and Replenishing
- POS Systems
- Point of Sale Knowledge
- Liquor Law Compliance
- Identification Checks
- Drawer Management
- Bagging and Packaging
- Product and Service Sales
- Refund Handling
- Maintaining Store Appearance
- Retail Merchandising
- Sales expertise
- Cash register systems
- Receipt and refund issuance
- Refunds and exchanges
- Cleaning and sanitizing
- Point-of-sale system operation
- Customer Relations
- Written and verbal communication
- Time management skills
- Safe verifications
- Basic math skills
- Order taking
- Staff Training
- Coaching and mentoring
- Money handling
- Payment collection
- Proficient in Microsoft Word, Excel, ADP
- Shorthand writing
- Professional demeanor
- Multi-Line Telephone Systems
- Telephone skills
- Sorting and labeling
- Bookkeeping
- Administrative support
- Organization skills
- Performance improvement
- Technical Support
- Strategic planning
- Mail handling
- Expense reporting
- Office management
- Project Management
Accomplishments
- Supervised team of 15 staff members.
- Completed manager training program.
- Promoted to Assistant Manager after only 4 months for exceptional performance.
- Trained and mentored employees.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Updated and maintained company database to reflect current and accurate client records.
- Responded to customer inquiries each day.
Certification
First Aid/CPR
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Child Care Provider
Child Care Resource & Referral
05.2021 - Current
Private Home Health Care Provider
Otto Ohms
06.2019 - 08.2021
Assitant Manager
Caseys General Store
07.2005 - 08.2018
High School Diploma -
Benton Consolidated High School
First Aid/CPR
Similar Profiles
Sandra DuncanSandra Duncan
Early Childhood Quality Coach at Child Care Resource & ReferralEarly Childhood Quality Coach at Child Care Resource & Referral
Christa JergensChrista Jergens
Child Care Consultant at Iowa Child Care Resource And ReferralChild Care Consultant at Iowa Child Care Resource And Referral
Jennifer Cassie PappasJennifer Cassie Pappas
Teacher at Child Care Resource CenterTeacher at Child Care Resource Center