Pamela Liberto
Alexander City,AL
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. Reliable and upbeat Owner successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
14
14
years of professional experience
Work History
Sales Associate
Modere
08.2020 - 01.2024
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to effectively build rapport and lasting relationships.
- Helped customers locate products and checked store system for merchandise at other sites.
- Solved customer challenges by offering relevant products and services.
- Answered customer questions about sizing, accessories, and merchandise care.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Managed returns, exchanges and refunds in accordance with store policy.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Built relationships with customers to encourage repeat business.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Sales Manager
Nuskin
06.2020 - 01.2024
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
- Established and cultivated solid business relationships with new or existing customers.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Recruited and hired top-level talent to add value and expertise to sales department.
Owner Master Skincare Specialist
Self SPAtacular Skincare & Health Wellness Center
01.2010 - 05.2015
- Managed day-to-day business operations.
- Evaluated suppliers to maintain cost controls and improve operations.
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Consulted with customers to assess needs and propose optimal solutions.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Established foundational processes for business operations.
- Managed large budgets, collaborating with other departments to eliminate redundancies.
- Generated revenues yearly and effectively capitalized on industry growth.
- Discovered areas of improvement by generating quarterly operational and sales reports.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Conducted target market research to discover customer needs and analyze competitor trends.
- Cultivated forward-thinking, inclusive and performance-driven company culture to lead industry innovations.
- Trained and developed team members to build human capital.
- Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
- Established, optimized and enforced business policies to maintain consistency across industry operations.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Prepared annual budgets with controls to prevent overages.
- Conducted audit inspections and independent checks to verify parts and materials.
- Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.
- Worked with marketing teams to create print and online advertisements to bring in new customers.
- Assessed damaged materials and notified maintenance personnel of needed repairs.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Prepared bank deposits and handled business sales, returns, and transaction reports.
Education
Associate of Applied Science - Hospitality, Tourism, & Property Management
Pjc
Pensacola Florida08.2008
Skills
- Payment Processing
- Customer Needs Assessment
- Upselling
- Order Processing
- Product Sales
- Promotional support
- Inventory Control
- Client Account Management
- Contract Preparation
- Sales Development
- Store Opening and Closing
- Business Development
- Cash Handling Accuracy
- Complex Problem-Solving
- Cold-calling
- Money Transfer Systems
- Outgoing Personality
- Expert in Hospitality and Problem Solving
- Sales Strategies
- Cash Handling
- Strategic Planning
- Goal-Oriented
- Verbal/written communication
- Sales expertise
- Problem-Solving
- Sales Goals Attainment
- Relationship selling
- Persuasion techniques
- Sales trends
- Building rapport
- Stocking and Receiving
- Customer Service
- Shipment Processing
- Relationship Building
- Point of sale operation
- Sales Pipeline Management
- Client Service
- Meeting deadlines
- Professional Demeanor
- Dispute Mediation
- Money Handling
- Exceptional customer service
- Conflict Resolution
- Cleaning techniques
- Reliable and punctual
- Problem-solving skills
- POS System Operation
- Merchandise Display
- Sales Training
- Inventory Tracking
- Teamwork and Collaboration
- Excellent people skills
- Product Recommendations
- Display Setup
- Merchandising understanding
- Guest Relations
- Sales Forecasting
- Product Promotions
- Retail Store Operations
- Multi-tasking strength
- Time Management
- Cash Register Operation
- Policy and Procedure Adherence
- Negotiation Tactics
- Listening Skills
- Flexible Schedule
- Adapt to diverse groups
- Merchandising knowledge
Timeline
Sales Associate
Modere
08.2020 - 01.2024
Sales Manager
Nuskin
06.2020 - 01.2024
Owner Master Skincare Specialist
Self SPAtacular Skincare & Health Wellness Center
01.2010 - 05.2015
Associate of Applied Science - Hospitality, Tourism, & Property Management
Pjc
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