Pamela Mason

• Provided technical support to technicians via phone and online chat, ensuring timely resolution of inquiries.
• Resolved system issues to ensure operational efficiency.
• Collaborated with team members to streamline troubleshooting processes and enhance documentation clarity.
• Assigned and programmed facilities

Handled collections, created cash reports.

• Provided exceptional face to face customer support through multiple communication channels.
• Resolved customer inquiries and technical issues efficiently and effectively.
• Public relations- promoted products and promotions, worked reality stores in various high schools and UWL promotional events
• Documented and tracked support tickets in the company system for accuracy.
• Ordered and monitored inventory
• 
  

• Facilitated team communication to enhance project collaboration and efficiency.
• Supported onboarding processes for new team members and provided training resources.
• Coordinated schedules and meetings to ensure timely project updates and discussions.
• Monitored All orders coming in from customer service, corrected and coached customer service Reps
• Timed calls and procedures in order to be more proficient