Summary
Overview
Work History
Education
Skills
Timeline
Pamela Mastanduno

Pamela Mastanduno

Modoc,SC

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

17
17
years of professional experience

Work History

CSR,Dispatch

Mr.Electric
11.2020 - Current
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Works closely with the county planning and development teams and follows all safety protocol.

Floor Manager

Cabela's
10.2018 - 11.2020
  • Managed store inventory and stock levels to maintain availability of products.
  • Managed team of Number employees to maintain smooth-running operations of shop floor.
  • Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
  • Developed and implemented floor plans and layouts to maximize customer satisfaction and sales.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Made personal recommendations for customers by sharing product knowledge and demonstrating product.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Boosted employee morale by recognizing outstanding performances, resulting in higher productivity levels.
  • Managed daily store operations for smooth functioning and achieving sales targets.
  • Evaluated staff performance regularly to identify areas for improvement or commendation.
  • Monitored sales and adjusted staffing levels to meet customer service standards.

Store Manager

SalonCentric
03.2007 - 09.2018
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Supervised guests at front counter, answering questions regarding products.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.

Education

Certificate - Phlebotomy

Phlebotomy Specialist Training , Augusta, GA
04.2024

Master Cosmetologist - Cosmetology

Georgia Institute of Technology, Atlanta, GA
06.2007

Skills

Blood draw

Specimen handling

Customer Care

Multi-tasking

Self- Motivated

Conflict Resolution

Money Handling

Each one of my jobs has honed the skills to be able to acclimate in different environments Hands on training along with fresh goals hopefully allows me a start in the medical field

Thank you

Timeline

CSR,Dispatch - Mr.Electric
11.2020 - Current
Floor Manager - Cabela's
10.2018 - 11.2020
Store Manager - SalonCentric
03.2007 - 09.2018
Phlebotomy Specialist Training - Certificate , Phlebotomy
Georgia Institute of Technology - Master Cosmetologist , Cosmetology

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Pamela Mastanduno