Summary
Overview
Work History
Education
Skills
Timeline
Academic Qualifications
Career Achievements
Generic

Kemba K. Gant

Smyrna,GA

Summary

15 Years of experience working in hospitality, call center, and customer service industries, trained personnel on providing top quality food service and culinary skills, volunteer work for Susan G Komen Cancer organization. As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Overview

26
26
years of professional experience

Work History

Customer Service Representative

Mr. Rooter/Mr.Electric of Rowell
Roswell, GA
01.2021 - Current
  • Received calls, helped over 8,000 clients
  • Set appointments for technicians
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.

Maître D’/Hostess

Maggianos
Atlanta, GA
01.2016 - 01.2020
  • Administrative duties/customer relations
  • Lead Greeter
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.

Customer Service Rep/Server

Windy Hill Athletic Club
01.2010 - 01.2015
  • Culinary food service/preparation
  • Provided excellent customer service to over 300 customers

Inbound Customer Service Rep

Caremark
San Antonio, Texas
01.2003 - 01.2005
  • Assisted customers with prescription management
  • Data Entry
  • Answered phone with friendly greeting to create positive inbound calling experience for customers.
  • Maintained high levels of professionalism by adhering to company policies and guidelines when interacting with customers.
  • Displayed a positive attitude and excellent problem-solving skills, which contributed to the overall success of the customer service team.
  • Achieved personal performance goals consistently throughout tenure as an Inbound Customer Service Representative.
  • Exhibited strong multitasking skills on a daily basis by handling multiple phone lines without compromising the quality of service provided.

Administrative Assistant

San Antonio Police Department
01.2000 - 01.2001
  • Filed and maintained police records
  • Assisted several Police officials

Education

Mass Communications -

Univ. of The Incarnate Word
San Antonio, TX

Skills

  • Inbound call center customer service
  • Outbound call center customer service
  • Team training
  • Food service
  • MS Office
  • Customer service
  • Computer proficiency
  • Professional telephone demeanor
  • Appointment scheduling
  • Data entry

Timeline

Customer Service Representative

Mr. Rooter/Mr.Electric of Rowell
01.2021 - Current

Maître D’/Hostess

Maggianos
01.2016 - 01.2020

Customer Service Rep/Server

Windy Hill Athletic Club
01.2010 - 01.2015

Inbound Customer Service Rep

Caremark
01.2003 - 01.2005

Administrative Assistant

San Antonio Police Department
01.2000 - 01.2001

Mass Communications -

Univ. of The Incarnate Word

Academic Qualifications

Serve Safe Certified, 2013-01-01, Mass Communications, 30 credit hrs, Univ. of the Incarnate Word, San Antonio, TX, Be Remarkable Training Course for customer service, 2012-01-01

Career Achievements

  • Mr. Rooter/Mr. Electric of Roswell, Received several monetary bonuses for customer service, 2021-01-01
  • Maggianos, Employee of the Month, 2016-12-01
  • Windy Hill Athletic Club, Earned many accolades from customers and co-workers via Medallia Survey, 2013-01-01 to 2015-01-01

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