Kailyn Mata
San Antonio,TX
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
stresum
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
IBEX Global
Work From Home
01.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced call center productivity by effectively managing high call volumes and maintaining a professional demeanor.
- Boosted call center performance, consistently meeting or exceeding daily call volume targets.
- Responded to team support questions quickly to maintain call center efficiency.
- Followed call center protocols when notifying participants of call purpose and use of information.
- Worked closely with other departments to address cross-functional issues impacting call center performance or customer satisfaction levels.
- Utilized problem solving skills to resolve complex matters in a timely manner.
- Answered incoming customer inquiries via phone, email and live chat.
- Managed multiple tasks simultaneously while meeting tight deadlines.
Customer Service Representative
Maximus
San Antonio, USA
01.2022 - 01.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Tracked customer service cases and updated service software with customer information.
- Investigated and resolved customer inquiries and complaints quickly.
- Provided accurate information about products and services to customers.
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered customer inquiries via phone, email, and chat.
Warehouse Assistant
Cuisine Solutions
San Antonio, USA
- Increased accuracy in order fulfillment through diligent attention to detail and double-checking of product information.
- Maintained a safe work environment by adhering to safety protocols and regularly inspecting warehouse equipment.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
Education
High School Diploma -
Academy Of Achievements
06.2022
Skills
- Following Instructions
- Call center operations
- Customer service
- Service tracking
- Customer account updates
- Call controlling
- Call handling
- Answering questions
- Problem-solving skills
- Call logging
- Inbound phone call management
- Complaint resolution
- Logging call information
- Verbal and written communication
- Payment processing
- Inbound phone calls
- Professional phone voice
- Call center customer service
Websites
Timeline
Customer Service Representative
IBEX Global
01.2024 - Current
Customer Service Representative
Maximus
01.2022 - 01.2024
Warehouse Assistant
Cuisine Solutions
High School Diploma -
Academy Of Achievements