Melquiades Lopez
Mission
Summary
Seeking a role where I can apply my experience, technical abilities, and strong work ethic to support organizational goals and grow professionally within the company.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Spectrum
McAllne
08.2019 - Current
- Resolved customer complaints through effective communication and problem-solving techniques.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Educated customers on Spectrum products and service options, resulting in increased satisfaction.
- Answered customer inquiries, delivering accurate information on products and services to enhance customer experience.
- Collaborated with team members to streamline customer service processes and improve efficiency.
- Provided feedback to management on recurring customer concerns and trends to inform service improvements.
- Trained new staff on company policies and effective customer engagement strategies.
Shift Leader
Cracker Barrel
McAllen
03.2014 - 10.2018
- Monitored labor costs daily to support optimal staffing levels
- Communicated with managers to align on food cost management and waste reduction
- Prepared food to order while maintaining organized, clean kitchen environment
Line Cook
Olive Garden
McAllen
10.2015 - 11.2016
- Prepared food to order while maintaining organized, clean kitchen to support efficient service
- Communicated with managers to align on food cost and minimize waste.
- Prepared high-quality dishes following Olive Garden's recipes and presentation standards.
- Maintained cleanliness and organization of kitchen equipment and workstations.
- Collaborated with team members to ensure timely food preparation and service.
Kitchen Manager
Wings and Flats
McAllen
02.2014 - 10.2014
- Provide good customer service, create a friendship with new guests, outside marketing, Hire and train new employees, Manage, count and organize safe, Labor control, Food cost, truck ordering, Inventory control, Scheduling, forecasting, P&L control.
- Managed kitchen operations to ensure efficient workflow and safety compliance.
- Trained staff on food preparation techniques and kitchen equipment usage.
- Oversaw inventory management and ordered supplies to maintain stock levels.
Kitchen Manager
The Egg & I
McAllen
05.2012 - 01.2014
- Train new employees, Labor control, Food cost, Food truck ordering, Inventory control, Scheduling, P&L control.
- Managed kitchen operations to ensure efficient food preparation and service.
- Supervised staff to maintain high standards of food safety and cleanliness.
- Trained new employees on kitchen equipment and cooking techniques.
Assistant Kitchen Manager
Frida's Grill and Cantina
McAllen
11.2010 - 06.2013
- Delivered excellent customer service while managing labor costs and inventory controls.
- Assisted in managing daily kitchen operations and staff scheduling.
- Trained new kitchen staff on food preparation and safety protocols.
- Monitored inventory levels and ordered supplies as needed for meal preparation.
Education
Computer Engineering -
University of Texas Pan-American
Edinburg, TX07-2013
High School Diploma -
Juarez-Lincoln High School
La Joya, TX06-2010
Skills
- Customer Service
- Providing Customer Service
- Telephone etiquette
- Business Communications
- Computer Software
- General Office Operations
- Task Management
- Organized
- Adaptability
- Being Reliable
- Being a Team Player
- Accepting Responsibility
- Self-motivated
- Interpersonal Skills
- Following Instructions
- Bilingual
References
Available upon request.
Personal Qualities
- Dedicated
- Respectful
- Loyal
- Energetic
- Organized
- Positive Attitude
- Self Motivated
- Bilingual
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Accomplishments
Bronze Winner January 2026
Affiliations
Help trained El Paso call center on 2023.
Timeline
Customer Service Representative
Spectrum
08.2019 - Current
Line Cook
Olive Garden
10.2015 - 11.2016
Shift Leader
Cracker Barrel
03.2014 - 10.2018
Kitchen Manager
Wings and Flats
02.2014 - 10.2014
Kitchen Manager
The Egg & I
05.2012 - 01.2014
Assistant Kitchen Manager
Frida's Grill and Cantina
11.2010 - 06.2013
Computer Engineering -
University of Texas Pan-American
High School Diploma -
Juarez-Lincoln High School