Elaizja Brown
Ennis,Tx
Summary
I'm eager to learn with an aptitude for applying new knowledge with skill and eciency. I'm a highly ecient team member well established in fast paced and challenging environments. Also a very dedicated customer service professional with knowledge of service delivery and proven multitasking abilities. I'm very committed to maintaining professional relationships to increase profitability and drive in business results.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Maximus
Athens, USA
08.2022 - Current
- I've handled lots of customer inquiries and suggestions very courteously and professionally.
- Maximus requires actively listening to customers concerns quickly, and also escalating major issues to supervisors.
- Maximus is very high demand, I've answered a constant flow of calls with minimal wait times.
- While on calls with clients I've updated account information to maintain customer records.
- Being a great customer service representative means maintaining customer satisfaction with forward-thinking strategies, while also focusing on addressing customer needs and resolving concerns.
Team Member
Target
Dallas, USA
12.2021 - 08.2022
- While working at Target I learned all required tasks to maximize performance.
- Doing so allowed me to contribute to team success by completing jobs quickly and accurately.
- I worked in lots of different departments throughout the sortation center to provide optimal coverage and meet production goals.
- I always tried to seek out ways to go above and beyond job requirements.
- I also developed strong cooperative relationships with coworkers and managers.
Customer Service Representative
Chewy
Dallas, USA
11.2020 - 12.2021
- Chewy allowed me to learn how to maintain customer satisfaction with forward thinking strategies focused on addressing customer needs and resolving concerns.
- It also taught me how to work efficiently by answering customer calls promptly to avoid on-hold wait time, while also offering advice and assistance to customers, paying attention to special needs and wants.
Hostess
Shell Shack
Dallas, USA
05.2019 - 07.2020
- While working at Shell Shack I assigned patrons to tables suitable for needs, and restaurant section rotation.
- While also adding customers to the waitlist and informing them of accurate wait times.
- I supported servers, food runners and bussers with keeping the dining area ready for every guest.
- I cultivated positive guest relations by managing information and orchestrating speedy seating.
Cashier
Taco Bell
Corsicana, USA
11.2016 - 05.2018
- Being my first job Taco Bell allowed me to learn how to operate a cash register for cash, check and credit card transactions with excellent accuracy levels.
- I helped customers complete purchases, locate items and join rewards programs.
- Another responsibility while working for Taco Bell was to restock and organize merchandise in my assigned area.
- I worked a flexible schedule and extra shift to meet business needs.
- I worked closely with my shift managers to solve problems and handle customer concerns.
Education
High School Diploma -
Corsicana High School
Corsicana, Tx05.2018
Skills
- Continuous Development
- Equipment Maintenance
- Following Instructions
- Team Member Motivation
- Efficient and Detail-Oriented
- Building Customer Trust and Loyalty
- Call Documentation
- Order and Refund Processing
- Upselling products and services
- Understanding Customer needs
- Active listening and Communication
- To-Go Order Preparation
- High Volume Dining
- Customer Relations
- Credits and Refunds
- Cash Register Operation
Timeline
Customer Service Representative
Maximus
08.2022 - Current
Team Member
Target
12.2021 - 08.2022
Customer Service Representative
Chewy
11.2020 - 12.2021
Hostess
Shell Shack
05.2019 - 07.2020
Cashier
Taco Bell
11.2016 - 05.2018
High School Diploma -
Corsicana High School