Byron Josue Monge
Tampa,FL
Summary
Former Student Athlete at the University of South Florida. Personable and dedicated team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Works well in fast-paced environments with accuracy and impeccable service skills. Strives to meet customer needs and promote long-term loyalty.
Overview
5
5
years of professional experience
Work History
Customer Development Representative
Power Home Remodeling
Tampa, FL
06.2021 - 04.2022
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Rookie of The Month (October)
- Most appointments and estimates generated in month of October (56 appts/24 estis)
- Rising Leaders Award - promotion
- Responsible for the supervision and partial training of assigned rookies (workshopped rookie pitch, help set realistic goals, and analyzed rookie date to improve individual performance)
- Led training workshops for team and helped improve overall team results
Student Athlete
University of South Florida Men's Soccer
Tampa, FL
06.2017 - 12.2021
- Exercised strong leadership skills as captain of the team and practiced self-discipline on and off field. Successfully balanced athletic activities while managing demanding academic schedule.
- Accepted constructive criticism from coaches and teammates to improve skills. Reacted to complex game situations quickly and effectively.
- Full Scholarship for entirety of collegiate career
- All-AAC First Team
- AAC Weekly Honor Roll
- AAC Honor Roll
- AAC All-Academic Team
- Full Scholarship for entirety of collegiate career
- USF Athletics Honor Roll
Education
Bachelor of Arts - Criminology
University of South Florida
Tampa, FLDec.2020
Skills
- Continuous development
- Team Oriented
- Strong work ethic
- Building Rapport
- Time Management
- Bilingual Communications (English & Spanish)
- Multitasking
- Customer retention abilities
- Product merchandising
- Home Renovation knowledge
- Sales Development
Timeline
Customer Development Representative
Power Home Remodeling
06.2021 - 04.2022
Student Athlete
University of South Florida Men's Soccer
06.2017 - 12.2021
Bachelor of Arts - Criminology
University of South Florida
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