Pamela Matthews
Mechanicsburg,PA
Summary
Wife of a retired career military officer that recently relocated to the area and seeking to reenter the workforce. Organized, dependable and experienced in aviation operations with a record of success managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
32
32
years of professional experience
Work History
Operations Agent
Southwest Airlines, SWA
Columbus, OH
05.2022 - 09.2024
- Performed thorough evaluations to finalize accurate weight and balance data for all flights.
- Oversaw customer service to ensure quick aircraft turnarounds.
- Executed operation procedures for jet bridges.
- Handled station AMS, and radio communications traffic.
- Prepared dispatch release forms and collected weather reports from OTIS for the crews.
- Oversaw loading and unloading operations for all assigned flights.
- Managed coordination of special needs, such as fueling and lavatory services, for aircraft.
Cashier
Wegmans
Mechanicsburg, PA
07.2015 - 04.2016
- Helped 100’s of customers daily complete purchases, locate items and join reward programs
- Restocked and organized merchandise in front lanes
- Monitored self-checkout systems and aided or intervened where required
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
Airport Operations Agent
Pease Development Auth Airport
Portsmouth, NH
09.1997 - 02.1998
- Responsible for coordinating and directing airfield snow and ice removal
- Issued and tracked maintenance work-orders for snow removal equipment
- Created and distributed Notices to Airmen to Flight Service stations
- Disseminated critical weather forecasts from National Weather Service
- Maintained timecards and security identification badges and granted airfield access
- Tracked inventory of winter operation supplies
Customer Service Specialist
Piedmont Airlines
Tampa/Newport News, FL/VA
11.1993 - 04.1996
- Ticket Counter Agent: duties included ticketing passengers, coordinating reservations, and checking baggage to final destinations
- Gate Agent: boarding of flights, announcing flights over PA, collecting tickets
- Ramp Agent: marshaling various aircraft, towing, loading baggage, deicing
- Operations Agent: radio communications with inbound/outbound aircraft, tracking passenger loads, fuel on board, and assisting with flight plans and weather forecasts to flight crews
- Assisted in opening new station and led new employee training in Newport News, VA
- Supervisor/Agent in Charge (Tampa station) for ramp operations
Customer Service Representative
Daytona Beach Jet Center
Daytona Beach, FL
09.1992 - 09.1993
- Provided primary support and communication to internal and external customers
- Responsible for the execution and coordination of fueling and billing general aviation and commercial airlines
- Responsible for customer care including ground transportation, lodging, and catering
Education
Bachelor of Science - Aviation Administration
Lewis University
Romeoville, IL01.1992
Skills
- Licensed Pilot with Multi-Engine Rating
- Accountable Professional
- Meticulous Attention to Detail
- Organization and Time Management
- Effective Problem Resolution
- Conflict Resolution Skills
- Team Collaboration Skills
- Clear Communicator
- Flight Information Dissemination
- Passenger Interaction
- Reservation Coordination
- Passenger assistance
- Customer Engagement
Timeline
Operations Agent
Southwest Airlines, SWA
05.2022 - 09.2024
Cashier
Wegmans
07.2015 - 04.2016
Airport Operations Agent
Pease Development Auth Airport
09.1997 - 02.1998
Customer Service Specialist
Piedmont Airlines
11.1993 - 04.1996
Customer Service Representative
Daytona Beach Jet Center
09.1992 - 09.1993
Bachelor of Science - Aviation Administration
Lewis University
Similar Profiles
Monson PetersonMonson Peterson
Ground Operations Agent at Southwest Airlines, SWAGround Operations Agent at Southwest Airlines, SWA
Darius BookerDarius Booker
Aircraft Records Analyst at Southwest Airlines, SWAAircraft Records Analyst at Southwest Airlines, SWA
Horace HamiltonHorace Hamilton
Aircraft Appearance Supervisor at Southwest Airlines, SWAAircraft Appearance Supervisor at Southwest Airlines, SWA
Daniel CicioraDaniel Ciciora
Center Operations Accociate at Southwest Airlines, SWACenter Operations Accociate at Southwest Airlines, SWA
Atchuth ChAtchuth Ch
Product Manager at Blue Cross Blue Shield of Michigan (BCBSM)Product Manager at Blue Cross Blue Shield of Michigan (BCBSM)