PAMELA MCCLAIN
Raleigh,NC
Overview
9
9
years of professional experience
Work History
Server/Cook
Parks Hospitality
Raleigh NC
01.2021 - Current
- Provided excellent customer service by anticipating guest needs and addressing concerns promptly.
- Collaborated with kitchen staff to ensure timely food delivery and accurate order fulfillment.
- Managed cash register operations, processing payments efficiently and accurately.
- Maintained cleanliness and organization of dining area, enhancing overall guest experience.
- Assisted in training new servers on menu knowledge and service protocols to promote consistency.
- Resolved guest complaints tactfully, fostering a positive dining environment and repeat business.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Server
Brownstone by Hilton
Raleigh, NC
08.2020 - 01.2021
- Upsold daily specials and promotions, contributing to increased revenue through effective communication skills.
- Handled multiple tables simultaneously while ensuring attention to detail in service quality.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Prep Cook/Cashier
Hilton Garden Inn
04.2017 - 03.2020
- Prepped food for Chefs on next shift. Maintained food and safety regulations. Took orders from guests and served them food.
Education
Bachelor's - Psychology
Raleigh, NC05-1991
Skills
- Custodial experience
- Cleaning
- Kitchen Experience
- Meal Preparation
- Food Preparation
- Food Service
- Serving Experience
- Busser
- Cash Handling
- Commercial Cleaning
- Host/Hostess
Timeline
Server/Cook
Parks Hospitality
01.2021 - Current
Server
Brownstone by Hilton
08.2020 - 01.2021
Prep Cook/Cashier
Hilton Garden Inn
04.2017 - 03.2020