PAMELA MCDONALD

*Assessed previous resolutions to uncover deficiencies in coverage and develop improvements.

*Updated work schedule to account for changing staff levels and expected workloads.

*Handled incoming requests.

*Retrieved and reconciled anesthesia records for each department *Audit all anesthesia records for discrepancies.

*Scan all anesthesia records into a shared drive for coders.

*Follow e-mails until discrepancies are completed.

• Maintained patient confidentiality by adhering to HIPAA regulations and diligently updating records as needed.
• Resolved patient complaints promptly, demonstrating empathy and understanding while seeking mutually beneficial solutions.
• Managed high call volume, prioritizing urgent issues and directing calls appropriately for optimal resolution.
• Provided exceptional customer service to build strong relationships with patients, leading to increased loyalty and return visits.
• Took copayments and compiled daily financial records.
• Assisted patients in filling out check-in and payment paperwork.
• Applied administrative knowledge and courtesy to explain procedures and services to patients.

• Developed strong relationships with customers, fostering loyalty and repeat business opportunities.
• Maintained a clean, organized, and well-stocked checkout area for optimal customer experience.
• Enhanced customer satisfaction by providing efficient and accurate transactions.
• Boosted employee morale with regular feedback sessions and recognition of hard work and dedication.
• Evaluated cashier performance regularly through reviews, identifying areas for improvement or further training required.
• Enhanced teamwork among employees by organizing regular meetings to discuss challenges faced on the job.
• Maintained a safe working environment by enforcing compliance with health and safety regulations among the cashier team.
• Ensured all cashiers adhered to company policies and procedures, maintaining a high level of professionalism at all times.
• Built positive relationships with customers to increase repeat business.
• Resolved customer complaints quickly to maintain customer satisfaction.
• Researched issues to obtain appropriate answers to customer inquiries.
• Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
• Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
• Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
• Maintained clean, tidy and orderly work station to uphold company standards.