PAMELA MCGARVA
Customer Service/Administration
Delray Beach,FL
Summary
Diligent Customer Relations Specialist, skilled at listening to clients, exceeding productivity targets and maintaining current knowledge of company offerings. Solves problems quickly to retain clients and delivers high level of service in every interaction. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture and memorable experiences.
Overview
30
30
years of professional experience
Work History
Office Manager's Assistant/CRM Specialist
Florida Roofing And Sheet Metal LLC
2023.03 - 2023.12
- Managed over 50 customer calls per day.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Enhanced customer satisfaction by streamlining CRM processes and implementing user-friendly tools.
Administrative/Paraprofessional
Pueblo County School District - Administration
2020.05 - 2022.04
- Assistant to executives and office management.
- Composed inter-office correspondence and provided product and service information to teachers and staff.
- Consulted with leadership to identify processes requiring improvement to support growth and success
- Provided one-on-one and group-based learning support focused on student progress
- Worked with teachers to design lesson plans and coordinate activities for classes.
Customer Relations Specialist
Veterans Construction Services
2013.01 - 2020.04
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
- Communicated with customers to assess and address individual needs, providing timely and quality support via CRM systems.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
Education
Associate of Science - Computer Applications, Word, Excel, PowerPoint
Pikes Peak Community College
Colorado Springs, CO01.2015
Certificate of Completion -
Pro Schools
Portland, OR05.2012
Associate of Science - Early Childhood And Professional Development
Red Rocks Community College
Lakewood, CO04.2005
Associate of Arts - Liberal Arts And Sciences
SUNY Buffalo State College
Buffalo, NYSkills
- Office Management
- Record Keeping and File Management
- Calm and Professional Under Pressure
- Communication Assistance
- Compassionate Client Care
- Community Activities
- Cultural Awareness
- Environmental Health and Safety
- Excel Spreadsheets
- Multi-Line Phone Proficiency
- Time Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
You miss 100% of the shots you never take.
Wayne Gretzky
Timeline
Office Manager's Assistant/CRM Specialist
Florida Roofing And Sheet Metal LLC
2023.03 - 2023.12
Administrative/Paraprofessional
Pueblo County School District - Administration
2020.05 - 2022.04
Customer Relations Specialist
Veterans Construction Services
2013.01 - 2020.04
Associate of Science - Computer Applications, Word, Excel, PowerPoint
Pikes Peak Community College
Certificate of Completion -
Pro Schools
Associate of Science - Early Childhood And Professional Development
Red Rocks Community College
Associate of Arts - Liberal Arts And Sciences
SUNY Buffalo State College
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