Pamela Mello
Medway,MA
Summary
Executive support and operations professional with 5+ years of experience managing complex calendars, coordinating cross-functional workflows, and driving follow-through in fast-paced environments. Known for improving efficiency, reducing friction, and enabling senior leaders to focus on high-impact priorities. Skilled in stakeholder coordination, process improvement, and leveraging tools—including AI—to streamline operations and enhance execution.
Overview
29
29
years of professional experience
Work History
Arts and Humanities Division Coordinator
Babson College
Wellesley, MA
10.2023 - Current
- Manage complex calendar for Division Chair by prioritizing leadership time and optimizing scheduling efficiency across competing obligations
- Leverage AI tools to analyze data and documents, informing academic planning, resource allocation, and hiring strategies
- Coordinate cross-functional stakeholders (faculty, HR, finance, leadership) to drive progress on faculty reviews, promotions, and hiring processes
- Draft executive-level communications for internal and external audiences, ensuring clarity, professionalism, and discretion
- Support the Chair in holistic operations for Arts and Humanities Division, oftentimes handling sensitive information and scenarios
- Partner with Finance (AP/Procurement) to monitor budgets, track expenses, and authorize contracts and payments
- Oversee planning and execution of 10 major annual events and 20+ academic speaker engagements, managing logistics from strategy through on-site delivery
- Design and maintain web and digital communications, ensuring consistent branding and continuous improvements to division visibility and marketing
Admission Visit Coordinator
Babson College
Wellesley, MA
06.2022 - 10.2023
- Represented the college as primary point of contact for prospective students, families, and stakeholders
- Managed complex calendars for 12 Admission Counselors, prioritizing schedules, resolving conflicts, and protecting high-impact time
- Coordinated meeting operations, including scheduling, participant confirmation, and logistics
- Led daily visit workflow, aligning staff, student teams, and priorities to deliver seamless campus experiences
- Recruited, trained, and supervised a team of 50 student staff supporting tours, events, and office operations
- Coordinated travel logistics for visiting students with strong attention to detail
- Maintained organized systems and website content, ensuring accuracy and repeatable workflows
- Oversaw office operations, proactively addressing supply, facility, and operational needs
- Supported admissions operations through database management, ensuring accurate and reliable records
Freelance Web Designer & Webmaster
Yarn Garden
Mendon, USA
01.2017 - 01.2020
- Designed and maintained a user-centered website, producing original content and visual assets.
- Managed e-commerce operations, including course registration, inventory, and customer data systems.
- Developed and executed weekly email marketing campaigns.
Private Tutor
Independent Consultant
Boston Area, USA
01.1997 - 01.2020
- Delivered individualized academic coaching (grades 7–12) in writing, study strategies, and organization.
- Advised students on college applications, including essay development and admissions strategy.
Middle School Humanities Teacher
Beaver Country Day School
Brookline, USA
01.1997 - 01.2001
- Delivered engaging Humanities curriculum to 60+ students, emphasizing writing, research, and critical thinking.
- Designed interdisciplinary coursework incorporating project-based learning approaches.
- Provided student advising and mentorship to support academic and personal development.
Education
Master in Fine Arts - Writing
Emerson College
Boston, MABachelor of Arts - Writing
Trinity College
Hartford, CTSkills
AI Tools (Copilot, Claude) for workflow efficiency
Microsoft Office & Google Workspace
Calendar & Scheduling Management
Executive & Stakeholder Communication
Meeting Coordination & Follow-Through
Travel & Expense Coordination
Document & Information Management
Work Planning & Prioritization
Event Planning & Logistics
Budget Monitoring
Systems & Workflow Optimization (Workday, Slate, Squarespace)
Timeline
Arts and Humanities Division Coordinator
Babson College
10.2023 - Current
Admission Visit Coordinator
Babson College
06.2022 - 10.2023
Freelance Web Designer & Webmaster
Yarn Garden
01.2017 - 01.2020
Private Tutor
Independent Consultant
01.1997 - 01.2020
Middle School Humanities Teacher
Beaver Country Day School
01.1997 - 01.2001
Master in Fine Arts - Writing
Emerson College
Bachelor of Arts - Writing
Trinity College