Pamela Metzger
Arcade,NY
Summary
Proven track record in enhancing supplier relations and procurement efficiency at Moog/Blackhawk Industrial, showcasing strong purchase order management and relationship-building skills. Excelled in customer service, achieving high retention rates. Demonstrated meticulous attention to detail and critical thinking, significantly improving inventory control and operational workflows.
Overview
27
27
years of professional experience
Work History
Buyer/Purchasing Agent
Moog/Blackhawk Industrial
Elma Ny
04.2024 - Current
- Built long-term supplier relationships with vendors to establish quality and competitive pricing.
- Collaborated with internal departments to better understand needs and determine purchasing requirements.
- Maintain complete documentation and records of all purchasing activities in a highly secure protocol
- Ensured timely delivery of products by closely monitoring vendor performance and addressing any issues promptly.
- Maintained a comprehensive database of supplier information, including contact details, capabilities, pricing structures, and lead times.
Esthetician
The Buffalo Club
Buffalo, NY
03.2021 - 11.2023
- Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
- Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
- Performed various facial treatments for optimal skin health, including microdermabrasion, chemical peels, and LED therapy.
- Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
- Inventory reports completed monthly with a daily tally of supplies, sought out best practice of supply shops for ordering that kept within budget ranges
Customer Service Representative
Lowes Home Improvment
Rochester, NY
01.1998 - 04.2005
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Associate of Arts - Esthetics
Continental School Of Beauty Culture
Rochester, NY02.2018
GED -
Genesee Valley Boces
Livonia, NY02.2005
Skills
- Purchase Order Management
- Multi-tasking strength
- Relationship Building
- Materials sourcing
- Inventory Monitoring
- Customer Service
- Verbal and written communication
- Recordkeeping skills
- Recordkeeping ability
- Ordering and Purchasing
- Inventory Control
- Attention to Detail
- Critical Thinking
Timeline
Buyer/Purchasing Agent
Moog/Blackhawk Industrial
04.2024 - Current
Esthetician
The Buffalo Club
03.2021 - 11.2023
Customer Service Representative
Lowes Home Improvment
01.1998 - 04.2005
Associate of Arts - Esthetics
Continental School Of Beauty Culture
GED -
Genesee Valley Boces