Pamela Meza
Chino,CA
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
9
9
years of professional experience
Work History
Waitress and Bartender
Mi Ranchito Restaurant & Cantina
08.2021 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Inspected dishes and utensils for cleanliness.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Banquet Coordinator
JC Resorts/ Los Serranos Country Club
04.2021 - 09.2021
- Directed and managed banquet functions for 200+ person event.
- Facilitated successful events by coordinating staff schedules, delegating tasks efficiently, and providing clear direction during high-pressure situations.
- Maintained an high level of industry knowledge, staying current on trends and innovation to ensure continued success in an competitive banquet services market.
- Streamlined communication channels by liaising between kitchen staff, service team, and clients for smooth event execution.
- Fostered an positive work environment through effective team-building exercises and regular performance evaluations for staff members.
Waitress and Bartender
JC Resorts/ Los Serranos Country Club
03.2015 - 08.2021
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
Education
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Team Collaboration
- Safe Food Handling
- Menu Recommendations
- Order Accuracy
- Dining area maintenance
Timeline
Waitress and Bartender
Mi Ranchito Restaurant & Cantina
08.2021 - Current
Banquet Coordinator
JC Resorts/ Los Serranos Country Club
04.2021 - 09.2021
Waitress and Bartender
JC Resorts/ Los Serranos Country Club
03.2015 - 08.2021
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