Pamela M. Fandel
Mint Hill,NC
Summary
Experienced product management and innovative technology professional with a proven ability to drive successful product initiatives and optimize product performance. Collaborative, results-driven approach in working with stakeholders and cross-functional teams. Recognized for adaptability and reliability in dynamic environments. Expertise in strategic planning and project management.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Product Manager
DDI Technology, an RB Global Inc. Company
11.2024 - Current
- Define product strategy and create viable roadmaps
- Lead as the product champion within the company for all stakeholders
- Contribute to a customer-centric, quality-driven environment for developing products
- Determine product KPIs and measure results
- Prioritize the product features for release
- Work closely with stakeholders to turn vision into stories that the product and development teams can deliver
- Able to say “no” to stakeholders and have the data to support these decisions
- Balance cost, time, and quality to make hard decisions and trade-offs
- Developed product documentation to communicate upcoming features and products to internal teams.
- Collaborated with sales teams to develop effective training materials that drove increased product knowledge among staff members, resulting in higher close rates.
- Analyzed metrics to measure product performance.
- Improved product functionality with innovative design solutions, resulting in increased sales conversions.
- Managed full product lifecycle, from ideation through post-launch support, ensuring consistent quality control measures were in place.
- Managed stakeholder expectations effectively throughout the entire product development process.
- Established criteria for each milestone within product roadmap as means to measure developmental progress.
- Managed product demonstrations and testimonials for performance evaluation.
- Reviewed sales, customer concerns, and new opportunities to drive business strategy at weekly planning sessions.
Project Manager
DDI Technology, an RB Global Inc. Company
03.2021 - 11.2024
- Responsible for the successful initiation, planning, design, execution, monitoring and closure of projects
- Assist in the definition of project scope and objectives, involving relevant stakeholders and ensuring technical feasibility
- Ensure resource availability and allocation
- Responsible for ongoing status reports with relevant stakeholders
- Manage changes to the project scope, project schedule and project costs using appropriate verification techniques
- Assist in developing departmental plans, goals, objectives, policies and procedures
- Create and maintain comprehensive project documentation
- Facilitate and troubleshoot the myriads of problems associated with developing complex systems or with coordinating and development and design projects
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
Sr. Project Manager-Security and Cloud Release Management
CMS; Business Systems Technology
02.2020 - 03.2021
- Manage District’s security role development and deployment for the ERP/HCM project conversion to Oracle Cloud platform
- Coordinate and manage auto provisioning rules and parameters as related to SSO
- Create and test areas of responsibility for multiple departments
- Develop audit reports for compliance
- Liaison between technology/business systems teams and vendor for incident management
- Lead development of change request process (full cycle of initiation, review, approval, configuration, testing and implementation)
- Guide, coordinate and liaise the business through quarterly releases focusing on mandatory feature testing, regression and optional features
- Develop documentation and communication as it relates to updates to affected staff
- Developed comprehensive project plans, identifying risks and mitigation strategies for timely completion.
Senior Project Manager
CMS; Technology Services
04.2019 - 02.2020
- Manage large scale district implementations such as CENTEGIX Crisis Alert System and Chromebook Take-Home initiatives including planning and development of processes and guidelines
- Responsible for technology process improvement outlining best practices and implementing district changes
- Manage project execution adhering to schedule, scope and budget while monitoring and tracking milestones and deliverables
- Coordinate and assign duties and responsibilities to project personnel while acting as a liaison between the department and schools
- Prepare project status reports by collecting and analyzing data informing management of any project risks and concerns
- Coordinate project work with vendors; scheduling and facilitating meetings
- Initiate, review and approve project modifications where applicable
Project Manager, ERATE
CMS; Information Systems & Support
07.2017 - 04.2019
- Assist in developing processes for technology projects
- Coordinate and manage various sized technology projects implementing procedures specific to each project
- Create effective schedules maximizing end results while minimizing disruption to instructional classroom time
- Communicate with vendors, school-based personnel and technology staff
- Manage CMS entities and ERATE budgets for individual funding years as it relates to internet and equipment needs for the district
- Maintain knowledge of rules and regulations set forth by the FCC as it pertains to the USAC funding program
- Manage CMS infrastructure and ERATE assets
- Assist in the RFP process to secure vendors for contracts as it relates to equipment and internet service for ERATE funding
Systems Engineer
CMS; Information Systems & Support
02.2013 - 07.2017
- Perform on-site and remote troubleshooting, diagnosis and resolution for computer hardware, software applications, wireless voice and data, network components, printers, network copiers and miscellaneous peripherals
- Manage, plan and implement projects involving district-wide computers, printers and software installations
- Create supporting documentation for newly implemented procedures
- Test and deploy new CMS images instructional use
- Manage and support all school technology to promote student achievement meeting the District’s strategic goals while customizing individual admin and schools’ needs
- Assist Instructional Technology with workshops and trainings to ensure all equipment is functioning properly and supported
Associate, Title I Technology, Teacher Assistant
CMS; Bain Elementary
10.2008 - 02.2013
- Instruct and assist with the implementation of computer assisted instructional programs
- Develop lesson plans for grades K-5; support current curriculum while integrating current technology
- Assist teachers with the presentation of learning materials and instructional activities; assist teachers in the interpretation of diagnostic and placement test and lesson results
- Maintain program records, MMIS of equipment and supplies, AMTR
- Troubleshoot and investigate computer related problems; arrange system maintenance and repair
- Operate and distribute course and grouping reports; prepare reports on research evaluations
- Operate and maintain hardware and software programs
- Update and maintain school website; assist and maintain teacher, PTA and club websites
- Administer and maintain Apple iPad Grant recipients’ program
Assistant
Joanna DeHart Photography, Inc.
10.2005 - 07.2010
- Company Overview: A local photography company specializing in personal and corporate photography
- Coordinate multiple preschool accounts throughout the Charlotte area
- Handle all post photo production, data entry, support documentation and distribution to all accounts
- Design marketing material for sporting programs, potential clients both private and public
- A local photography company specializing in personal and corporate photography
Retail Territory Manager
Eastern Foods, Inc. Naturally Fresh
12.1996 - 07.1999
- Company Overview: National company based in Atlanta, GA specializing in all-natural preservative free products for the grocery and food service industries
- Secured new grocery retail customers throughout the Carolinas and Virginia
- Presented and secured distribution of new products for all categories including produce, grocery and specialty foods while maintaining existing shelf space
- Developed effective promotional opportunities to maximize sales for each individual grocery chain utilizing off invoice allowance and bill back methods
- Negotiated slotting allowances, advertising and contract pricing
- Managed and coordinated merchandising for over 800 store locations, arranged in-store demonstrations and attended grand openings
- Succeeded in maintaining a 23% or higher growth pattern in sales while employed
- Retail Sales Representative of the Year Award, 1997
- National company based in Atlanta, GA specializing in all-natural preservative free products for the grocery and food service industries
Education
Bachelor of Arts - Communication
University of Arizona
Tucson, Arizona01.1992
Skills
- KPI tracking
- Project planning
- Product strategy
- Product lifecycle management
- Data-driven decision making
- User story creation
- Product development
- Critical thinking
- Stakeholder communications
- Prioritization and execution
- Product backlog management
- Stakeholder management
Certification
- Certified ScrumMaster (CSM) - Scrum Alliance.
Power of Performance Award Q1 2023, Q3 2022
Recipient of IAA Power of Performance Award for making measurable and impactful contributions to the business and the customer / buyer experiences.
Timeline
Product Manager
DDI Technology, an RB Global Inc. Company
11.2024 - Current
Project Manager
DDI Technology, an RB Global Inc. Company
03.2021 - 11.2024
Sr. Project Manager-Security and Cloud Release Management
CMS; Business Systems Technology
02.2020 - 03.2021
Senior Project Manager
CMS; Technology Services
04.2019 - 02.2020
Project Manager, ERATE
CMS; Information Systems & Support
07.2017 - 04.2019
Systems Engineer
CMS; Information Systems & Support
02.2013 - 07.2017
Associate, Title I Technology, Teacher Assistant
CMS; Bain Elementary
10.2008 - 02.2013
Assistant
Joanna DeHart Photography, Inc.
10.2005 - 07.2010
Retail Territory Manager
Eastern Foods, Inc. Naturally Fresh
12.1996 - 07.1999
Bachelor of Arts - Communication
University of Arizona
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