EPIC, Cerner, and Meditech experience
Pamela Mitchell
Henderson,TX
Summary
Outgoing medical laboratory technician with 20+ years of experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance. Dedicated and passionate about work abilities.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Customer Service Supervisor
CHRISTUS Good Shepherd Medical Center - Longview
2022.10 - Current
- Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
- Evaluated individual performance metrics to identify areas of improvement, providing targeted coaching to boost results.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Managed central processing, outpatient and reference laboratory.
- Completed bi-weekly payroll for 30 employees.
Laboratory General Supervisor
Christus Good Shepherd Medical Center
2019.02 - 2022.10
- Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans. Troubleshoot equipment to reduce service calls and downtime.
- Managed staff hiring, training and supervision.
- Oversaw hiring process for new employees, including interviews, selection decisions, and onboarding procedures.
- Reduced downtime by maintaining equipment in proper working condition through scheduled preventive maintenance tasks.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Maintained compliance with company policies, objectives, and communication goals.
- Evaluated employee performance and coached and trained to improve weak areas.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
Generalist Bench Technologist
Christus Good Shepherd Medical Center
2007.10 - 2022.02
- Troubleshoot equipment malfunctions promptly, minimizing downtime and maintaining consistent productivity levels within lab.
- Gained extensive knowledge in data entry, analysis and reporting.
- Paid attention to detail while completing assignments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Self-motivated, with strong sense of personal responsibility.
Education
Bachelor of Science - Clinical Laboratory Science
East Texas Baptist University
Marshall, TXAssociate of Science - Medical Laboratory Technology
Kilgore College
Kilgore, TX05.1992
High School Diploma -
Tatum High School
Tatum, TX05.1989
Skills
- MS Office
- Performance Evaluation
- Handling Complaints
- Employee Scheduling
- Training and mentoring
- Payroll Administration
- Support Services
- Staff Training
- Customer Service
- Positive and Constructive Feedback
Software
Certification
ASCP certified
Timeline
Customer Service Supervisor
CHRISTUS Good Shepherd Medical Center - Longview
2022.10 - Current
Laboratory General Supervisor
Christus Good Shepherd Medical Center
2019.02 - 2022.10
Generalist Bench Technologist
Christus Good Shepherd Medical Center
2007.10 - 2022.02
Bachelor of Science - Clinical Laboratory Science
East Texas Baptist University
Associate of Science - Medical Laboratory Technology
Kilgore College
High School Diploma -
Tatum High School
ASCP certified
Similar Profiles
Samantha CombsSamantha Combs
Patient Access Supervisor at CHRISTUS Good Shepherd Medical Center - LongviewPatient Access Supervisor at CHRISTUS Good Shepherd Medical Center - Longview
Ryhane Hudson-RenteriaRyhane Hudson-Renteria
Student Nurse Extern at CHRISTUS Good Shepherd Medical Center - LongviewStudent Nurse Extern at CHRISTUS Good Shepherd Medical Center - Longview
LaTuria NelsonLaTuria Nelson
Acute Hemodialysis Registered Nurse at Christus Good Shepherd Medical Center-Longview, TXAcute Hemodialysis Registered Nurse at Christus Good Shepherd Medical Center-Longview, TX