Pamela Moore
Russellville,AL
Summary
Knowledgeable with solid background in administrative functions, including office management and staff coordination. Successfully streamlined office operations, enhancing productivity and efficiency. Demonstrated proficiency in problem-solving and maintaining effective communication within teams.
Overview
33
33
years of professional experience
Work History
Rehab Administrator
LifePoint Rehabilitation
01.2022 - Current
- Handled sensitive information discreetly, maintaining strict confidentiality .
- Organized workflow and delegated tasks effectively
- Provided exceptional customer service to both internal and external stakeholders
- Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
- Improved employee productivity with effective time management strategies for daily tasks.
- Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
- Managed human resources functions, including hiring, onboarding, and employee evaluations for optimal team performance.
- Coordinated company events and meetings to foster teamwork and boost employee morale.
- Enhanced internal communication by creating a centralized information hub accessible to all staff members.
Rehab Administrator
Encompass Health Rehabilitation Hospital
08.2005 - 12.2021
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Improved employee productivity with effective time management strategies for daily tasks.
- Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
- Enhanced internal communication by creating a centralized information hub accessible to all staff members.
- Managed scheduling for executive staff to ensure optimal time management and productivity.
- Streamlined office operations by implementing new filing system, significantly reducing retrieval times.
Director of Case Management
Encompass Health Rehabilitation Hospital
10.2003 - 07.2005
- Reviewed and developed intake and discharge planning strategies to encourage client engagement and retention.
- Collaborated with multidisciplinary teams to facilitate client care and reduce case management barriers.
- Streamlined, standardized and implemented case management processes and techniques to maximize revenue cycle.
- Fostered professional networks and relationships with service and resource providers to promote continuity and quality of care for clients.
- Managed and monitored program activities and evaluated quality for improvement recommendations.
- Served as corporate resource for compliance and audits to facilitate legal process and appeals.
- Reduced healthcare costs by streamlining case management protocols and maximizing resource utilization.
Registered Nurse Case Manager
Shoals Hospital
06.1994 - 09.2003
- Evaluated patient progress and adjusted care plans accordingly, ensuring continuity of care across all healthcare settings.
- Collaborated with physicians and other healthcare providers to ensure appropriate resource utilization for complex cases.
- Provided education and support to patients and families, empowering them to make informed decisions regarding their healthcare needs.
- Improved patient outcomes by consistently providing comprehensive assessments and developing tailored care plans.
- Evaluated healthcare needs, goals for treatment, and available resources of each patient and connected to optimal providers and care.
- Authored initial assessments of patients and family to develop plans for individual home care needs.
- Conducted comprehensive assessments of patients'' physical, emotional, and social needs in order to develop individualized care plans that facilitated optimal health outcomes.
- Responded promptly and professionally to patient questions and concerns.
- Effectively communicated with physicians regarding patient needs, performance, medications and changes.
Registered Nurse, Medical-Surgical, Ortho, Oncolog
Shoals Hospital
08.1992 - 05.1994
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
- Prevented the spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.
Education
Associate of Science - Nursing Program
Northwest Community College
Phil Campbell, AL06-1992
High School Diploma -
Belgreen High School
Russellville05-1977
Skills
- Customer service
- Data entry
- Attention to detail
- Recordkeeping and file management
Timeline
Rehab Administrator
LifePoint Rehabilitation
01.2022 - Current
Rehab Administrator
Encompass Health Rehabilitation Hospital
08.2005 - 12.2021
Director of Case Management
Encompass Health Rehabilitation Hospital
10.2003 - 07.2005
Registered Nurse Case Manager
Shoals Hospital
06.1994 - 09.2003
Registered Nurse, Medical-Surgical, Ortho, Oncolog
Shoals Hospital
08.1992 - 05.1994
Associate of Science - Nursing Program
Northwest Community College
High School Diploma -
Belgreen High School
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