Dynamic Rehab Administrator at Spencer Recovery Centers, Inc., adept at achieving joint commission accreditation and managing compliance across multiple facilities. Skilled in insurance verification and employee training, I excel in problem-solving and implementing EMR systems, driving operational excellence and enhancing patient care through strategic initiatives.
Overview
10
10
years of professional experience
Work History
Rehab Administrator
Spencer Recovery Centers, Inc.
St. Pete Beach, FL
09.2018 - Current
Completed verification process for insurance benefits.
Monitored compliance standards for all areas including clinical services, nursing procedures, and patient intake.
Managed licensing compliance across multiple state facilities.
Achieved joint commission accreditation across various facilities.
Initiated measures to address state audit findings.
Managed admissions process for new clients.
Directed transition and rollout strategy for organization-wide EMR adoption.
Educated healthcare personnel on proper charting methods.
Conducted utilization reviews for obtaining behavioral health treatment authorizations.
Guided individuals through recovery process as sober coach.
Resort Manager
Pasa Tiempo Waterfront Resort
St. Pete Beach, FL
09.2018 - Current
Input and confirmed reservations for guests.
Responded to and resolved guest issues or complaints.
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Performed financial analysis on monthly reports to identify cost savings opportunities.
Assisted in developing strategies to increase occupancy rates throughout the year.
Monitored inventory levels and ordered supplies when needed.
Maintained client accounts by obtaining, recording and updating personal and financial information.
Assisted guests at check-in, providing information on various services within hotel.
Advised housekeeping staff of rooms vacated and ready for cleaning.
Coordinated marketing efforts for the resort, such as promotions, advertising campaigns and special events.
Warehouse Packer
UPS Pratt & Whitney
Londonderry, NH
09.2017 - 09.2018
Inspected finished product packaging for quality assurance before sending out orders.
Kept work areas clean, neat and organized for optimal productivity and worker safety.
Picked and packed orders using pick sheets and RF scan guns for accuracy.
Worked additional hours and shifts to meet tight deadlines during peak periods.
Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.
Collaborated with team members to achieve daily production goals.
Warehouse Clerk
Logoloc
Manchester, NH
05.2015 - 05.2016
Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate department.
Stored items in orderly and accessible manner in warehouse tool rooms, supply rooms, or other areas.
Labeled containers, container tags, or products using marking tools.
Recorded shipment data for reporting, accounting or recordkeeping purposes.
Received, unpacked and inspected incoming shipments of merchandise.
Maintained business operations by communicating with coworkers and managers.
National Director of Outreach / Interventionist at Oglethorpe Inc. / Vance Johnson Recovery CentersNational Director of Outreach / Interventionist at Oglethorpe Inc. / Vance Johnson Recovery Centers