Pamela Morris
North Canton,OH
Summary
Enthusiastic customer service specialist dedicated to meeting and exceeding expectations at every interaction.
Timely and professional with extraordinary communications skills; ability to build and cultivate relationships to drive business retention. Exceptional ability to connect with people, friendly and proactive in achieving goals.
Overview
15
15
years of professional experience
Work History
Membership Representative
YMCA Of Central Stark County
06.2021 - Current
- Trained new staff members on company procedures, systems, and best practices in member engagement and retention efforts.
- Maintained membership database, ensuring that all information was current and accurate.
- Actively engaged clients upon entrance with pleasant greeting.
- Provided exceptional customer service by promptly addressing inquiries, resolving concerns, and offering tailored solutions to meet member needs.
- Developed strong relationships with community partners to increase brand awareness and expand referral networks for potential members.
- Increased membership sign-ups by implementing targeted outreach strategies and engaging marketing materials.
- Serviced existing accounts on regular basis to maximize revenue.
Receptionist
Danbury Senior Living
04.2019 - 04.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Maintained visitor log for entering and leaving facility for security purposes.
- Resolved customer problems and complaints.
- Helped maintain office security by monitoring visitor access and issuing badges as needed.
Communications Operator
Butler County Community College
09.2009 - 04.2015
- Successfully managed high-stress situations with composure.
- Enhanced emergency response times by efficiently prioritizing and dispatching incoming calls.
- Recognized as contributor to team success, regularly receiving positive feedback from colleagues and supervisors for outstanding performance.
- Contributed to positive work environment by actively participating in team meetings and promoting open communication among colleagues.
- Delivered exceptional customer service by addressing caller inquiries with empathy and professionalism.
- Attended safety training meetings to learn procedures for handling medical and fire emergency calls.
- Received incoming calls and paged individuals and departments over PA system.
- Managed high volume of incoming calls.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
Education
No Degree - General Studies
Butler County Community College
Butler, PANo Degree - Fine And Professional Arts
Kent State University
Kent, OHSkills
- Building Relationships
- Data entry proficiency
- Active member engagement
- Verbal and written communication
- Membership Processing
- Relationship Building
- Materials, applications, and other documentation
- Community Engagement
- Membership retention
- Inventory Management
Timeline
Membership Representative
YMCA Of Central Stark County
06.2021 - Current
Receptionist
Danbury Senior Living
04.2019 - 04.2021
Communications Operator
Butler County Community College
09.2009 - 04.2015
No Degree - General Studies
Butler County Community College
No Degree - Fine And Professional Arts
Kent State University
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