Pamela Motes
Metter,Georgia
Summary
Dedicated Relationship Banker with solid background in banking and finance. Effective at building positive relationships with clients, achieving sales goals and providing excellent customer service. Strong communication and interpersonal skills committed to making customers understand financial needs, goals and options.
Overview
18
18
years of professional experience
Work History
Secretary/Delivery Driver
Mama E's Bakery
02.2022 - 02.2024
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
Branch Banker Team Leader
BB&T
10.2005 - 11.2018
- Delivered exceptional service through effective communication skills, empathy towards clients'' needs, problem-solving abilities, and attention to detail in daily tasks.
- Optimized branch performance by analyzing key metrics and implementing targeted action plans.
- Strengthened client relationships, offering tailored financial advice to meet individual needs.
- Improved customer satisfaction by providing personalized banking solutions and efficient service.
- Successfully resolved escalated customer complaints resulting in improved reputation management and retention rates.
- Ensured compliance with bank policies and regulatory requirements to maintain a secure environment.
- Managed branch operations for seamless transactions and excellent customer experiences.
- Achieved performance goals regularly by monitoring progress towards sales targets and implementing strategies to maximize branch revenue generation.
- Built strong rapport with clients for long-lasting relationships by understanding their financial goals and recommending suitable solutions.
- Maximized branch performance with effective communication between team members, ensuring alignment with company objectives.
- Implemented risk management strategies, reducing fraud incidents and maintaining compliance with banking regulations.
Education
No Degree -
Ogeechee Technical College
Statesboro, GA01.2005
No Degree -
East Georgia State College
Swainsboro, GA08.2000
No Degree -
Armstrong State University
Savannah, GA01.1995
High School Diploma -
Metter High School
Metter, GA06.1993
Skills
- Relationship building and management
- Customer Service-Oriented
- Sales expertise
- Cash Handling
- Financial Services
- Teller Support
- Financial Planning
- Cross-Selling Products
- Banking
- Loan Origination
- Banking operations knowledge
- Community Relations
- Loans
Timeline
Secretary/Delivery Driver
Mama E's Bakery
02.2022 - 02.2024
Branch Banker Team Leader
BB&T
10.2005 - 11.2018
No Degree -
Ogeechee Technical College
No Degree -
East Georgia State College
No Degree -
Armstrong State University
High School Diploma -
Metter High School
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