Pamela M. Que
Co-Owner, Office Manager, Customer Service Representative
Calumet,USA
1
Certification
32
years of professional experience
Innovative and performance-driven entrepreneur with a deep passion for business and personnel management. Experienced in managing all aspects of business development, increasing sales, and customer service. Founder of Unique Concrete LLC, a concrete contracting company celebrating over 15 years in business.
Work History
Logistics Coordinator
3 Years 11 Months- Developed shipping schedules, enhancing transportation workflows and reducing delays.
- Collaborated with suppliers and vendors to streamline procurement activities.
- Implemented tracking systems for shipments, improving visibility and accountability.
- Analyzed logistical data to identify process improvements and cost-saving opportunities.
- Tracked orders and notified customers of status or potential delays.
- Trained new employees on logistics procedures, promoting a consistent approach across the team.
- Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
- Ensured compliance with industry regulations, reducing the risk of fines or penalties.
- Adapted quickly to unexpected disruptions in the supply chain, developing contingency plans to minimize negative impacts on business operations.
- Developed relationships with key vendors, securing preferential treatment in pricing and terms negotiation.
Concrete Project Coordinator
3 Years 11 Months- Tested materials for multiple large-scale projects including two 6 million square foot Amazon building sites Project Cougar and Project Panda as well as the Hudson Skyscraper site.
Owner and Inn Keeper
7 Years 4 Months- Provide superior guest service, anticipate individual needs to exceed guest expectations.
- Book weddings, special events, schedule incoming guests.
- Offer appropriate reservation options based on expected attendees when coordinating events.
Co-Owner, Office Manager, Customer Service Representative
22 Years 4 Months- Performed administrative duties, sales, office management, bookkeeping, marketing, advertising, and customer service.
- Assisted in the development of new concrete products, sales, and marketing strategies.
Quality Control Technician Aggregates
8 Years 11 Months- Tested all concrete and aggregate materials per ASTM and ACI standards.
- Scheduled deliveries and controlled inventory.
Self-Employed Coordinator
7 Years 4 Months- Managed multiple projects and coordinated events.
Assistant Store Manager
2 Years- Managed daily operations and sales, supervised staff, and ensured customer satisfaction.
Sales Associate
3 Years- Assisted customers with purchases and provided excellent customer service.
Education
BS - Marketing Management
Advanced Leadership Management and Certifications
Skills
Interpersonal skills
leadership skills
problem-solving skills
communication skills.
Ability to work under pressure
schedule deliveries
test concrete to ACI standards.
Certification
- OSHA and MSHA safety training.
- MCAT levels 1 and 2 certifications.
Affiliations
- Served as President Pro Tem, Village of Calumet.
- Currently serving on Village of Calumet Planning Commission.
Timeline
Logistics Coordinator
Superior Sand & Gravel
09.2022 - CurrentRead More
Concrete Project Coordinator
Concrete Project Coordinator
09.2022 - CurrentRead More
Owner and Inn Keeper
Owner and Inn Keeper
04.2019 - CurrentRead More
Quality Control Technician Aggregates
Quality Control Technician Aggregates
12.2010 - 11.2019Read More
Self-Employed Coordinator
Other Positions Held
01.2006 - 05.2013Read More
Co-Owner, Office Manager, Customer Service Representative
Co-Owner, Office Manager, Customer Service Representative
04.2004 - CurrentRead More
Assistant Store Manager
Assistant Store Manager
04.1997 - 04.1999Read More
Sales Associate
Sales Associate
04.1994 - 04.1997Read More
Northern Michigan University
BS from Marketing Management
Read More