Pamela Nees
Homestead
Summary
Accomplished healthcare administrator with over 15 years managing medical office operations and enhancing patient services. Led multidisciplinary teams to optimize workflow efficiency and ensure regulatory compliance. Specialized in medical administration and support services, with expertise in HIPAA compliance, EMR systems, scheduling, and billing.
Overview
23
23
years of professional experience
Work History
Emergency Medicine Clerkship Coordinator
University of Miami Miller School of Medicine
Miami
01.2024 - Current
- Coordinate all administrative and operational aspects of the Emergency Medicine Clerkship for medical students and visiting students.
- Manage student scheduling, rotation assignments, and clinical placement logistics across multiple hospital and clinical training sites.
- Acted as the primary liaison between students, faculty, residents, hospital partners, and university leadership to facilitate successful rotation experiences.
- Administer student onboarding requirements, including credentialing, EMR access, hospital compliance documentation, and orientation processes.
- Utilize platforms including QGenda, Elentra, VSLO, Epic, Qualtrics, and Workday to support scheduling, evaluations, onboarding, reporting, and academic operations.
- Monitored student progress, evaluations, attendance, professionalism concerns, and completion of clerkship requirements to ensure adherence to academic standards.
- Process and manage clinical evaluations, narrative assessments, grade calculations, and academic records while ensuring compliance with institutional policies.
- Collaborate with faculty leadership to improve operational workflows, enhance the student experience, and support continuous program improvement.
- Assisted with visiting student recruitment, rotation approvals, and onboarding through the Visiting Student Learning Opportunities (VSLO) program to facilitate a smooth integration of new students.
Medical Office Manager
Alpine Chiropractic Center
North Bend
10.2022 - 07.2024
- Direct daily operations of a high-volume chiropractic practice, ensuring efficient workflow and exceptional patient service.
- Manage appointment scheduling, patient relations, office logistics, and provider support.
- Oversee medical billing, coding, insurance verification, and reimbursement processes.
- Supervise, train, and mentor office staff while fostering a positive and productive work environment.
- Maintain HIPAA-compliant patient records and office procedures.
- Coordinate payroll processing for providers and staff.
- Develop and implement operational policies and procedures that improve efficiency and patient satisfaction.
- Collaborate with healthcare providers to ensure seamless patient care from intake through treatment completion.
Office Supervisor
Tens Unlimited, Inc.
Honolulu
06.2019 - 06.2022
- Managed patient accounts, referrals, authorizations, and administrative operations.
- Oversaw appointment scheduling, patient registration, demographic updates, and insurance verification.
- Trained and onboarded new employees while maintaining compliance with company policies and healthcare regulations.
- Educated patients regarding medical equipment and supplies.
- Processed billing, invoicing, and reimbursement documentation.
- Delivered exceptional patient service while working independently in a fast-paced healthcare environment.
Ophthalmic Assistant
Tidewater Eye Center
Portsmouth
10.2016 - 05.2017
- Updated and maintained patient medical records and histories.
- Performed vision screenings and diagnostic pre-testing.
- Administered dilation and anesthetic eye drops as directed.
- Prepared patients for physician examinations and procedures.
- Assisted providers in delivering quality ophthalmic care.
Lead Technician Supervisor / Administrative Assistant
Landsaw Eyecare
Tavernier
01.2013 - 06.2016
- Supervised clinical technicians and coordinated daily patient flow.
- Conducted patient pre-testing and prepared patients for examinations.
- Managed inventory control and ensured clinical areas met cleanliness and safety standards.
- Verified insurance coverage and handled patient scheduling, registration, and checkout.
- Provided administrative support including bookkeeping, medical billing, coding, and records management.
- Assisted with operational and financial functions to support practice growth and efficiency.
Childcare Provider / Household Manager
Private Family
Homestead
07.2007 - 06.2016
- Managed childcare responsibilities and household operations.
- Coordinated schedules, educational activities, and daily care needs.
- Maintained a safe, organized, and supportive environment.
Broker Assistant
Battlefield Investment Group
Homestead
01.2013 - 01.2015
- Supported brokers with transaction processing and account management.
- Conducted market research and prepared client reports.
- Assisted with client communications and administrative operations.
Shift Supervisor
Subway Restaurant
Homestead
01.2003 - 10.2007
- Supervised daily operations and coordinated staff scheduling to ensure optimal coverage.
- Monitored compliance with company policies and food safety standards to maintain operational integrity.
- Assisted with training new employees and provided support in customer service, inventory management, and cash handling.
Education
Nursing Coursework -
Miami-Dade College
Homestead, FLReal Estate Studies -
Gold Coast School of Realty
Doral, FLPhlebotomy Certification Training -
Critical Concept
Davie, FLMedical Assistant Training -
Robert Morgan Educational Center
Miami, FLHigh School Diploma -
South Dade Senior High School
Homestead, FLSkills
- Medical Records Management
- Referral & Authorization Processing
- EMR systems
- ICD-9 & ICD-10 Coding
- Medical Documentation
- Vital Signs
- Injection Administration
- Patient Education
- Ophthalmic Procedures
- Office Management
- Staff Training & Supervision
- Workflow Optimization
- Budget Management
- Policy & Procedure Development
- Research & Reporting
- Stakeholder Engagement
- Microsoft Office Suite
- Customer Service Excellence
- Communication skills
- Admin support
Volunteer Experience
- Clinical Internship – Medical Assistant/Phlebotomy, C.H.I. Clinic
- Clinical Internship – The Palace Long-Term Care Facility
- Clinical Internship – Homestead Hospital
- Volunteer Teacher Assistant – South Dade Senior High School
Core Competencies
Medical Billing & Coding, Insurance Verification, Patient Registration & Scheduling, HIPAA Compliance, Medical Records Management, Referral & Authorization Processing, EMR Systems (Tiger, Mysis, EMA), ICD-9 & ICD-10 Coding, Staff Training & Supervision, Payroll Administration, Workflow Optimization, Customer Service Excellence, Policy & Procedure Development, Microsoft Office Suite, QuickBooks, Written & Verbal Communication, Phlebotomy, Vital Signs, Patient Education, Ophthalmic Procedures, Medical Documentation, Injection Administration, Research & Reporting, Bookkeeping, Account Management, Market Research, Data Entry & Recordkeeping
Timeline
Emergency Medicine Clerkship Coordinator
University of Miami Miller School of Medicine
01.2024 - Current
Medical Office Manager
Alpine Chiropractic Center
10.2022 - 07.2024
Office Supervisor
Tens Unlimited, Inc.
06.2019 - 06.2022
Ophthalmic Assistant
Tidewater Eye Center
10.2016 - 05.2017
Lead Technician Supervisor / Administrative Assistant
Landsaw Eyecare
01.2013 - 06.2016
Broker Assistant
Battlefield Investment Group
01.2013 - 01.2015
Childcare Provider / Household Manager
Private Family
07.2007 - 06.2016
Shift Supervisor
Subway Restaurant
01.2003 - 10.2007
Nursing Coursework -
Miami-Dade College
Real Estate Studies -
Gold Coast School of Realty
Phlebotomy Certification Training -
Critical Concept
Medical Assistant Training -
Robert Morgan Educational Center
High School Diploma -
South Dade Senior High School