Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Pamela Patrick

East Earl,PA

Summary

Optican with extensive experience at Visionworks, excelling in customer service and optical dispensing. Enhancing patient satisfaction and retention through personalized frame selection and effective problem-solving. Skilled in lensometry and insurance verification, ensuring optimal eyewear solutions tailored to individual needs. Delivering exceptional service and assistance to customers. Helps in selecting appropriate eyewear and adjusts glasses to meet client needs. Focused and driven with attention to detail.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Clinical Optical Specialist

Visionworks
05.2025 - Current
  • Instructed patients on proper insertion, removal, and cleaning techniques for contact lenses.
  • Performed preliminary tests on patients to gather baseline eye and health information
  • Collected essential patient data through pretesting, preparing patients for doctor examinations.
  • Utilized auto refractors, tonometer , Optos Retinal imaging , and lensometry
  • Facilitated communication between patients and doctors ensuring seamless delivery of care.

Optical Supervisor

Visionworks
05.2024 - 05.2025
  • Coordinated staff schedules efficiently to ensure adequate coverage during peak hours without exceeding labor budgets.
  • Implemented quality control measures to ensure accuracy in measurements, prescriptions, and product assembly.
  • Enhanced patient satisfaction by providing efficient optical services and addressing concerns promptly.
  • Improved customer retention rates by building strong relationships through exceptional service and follow-up care.
  • Supervised and managed opticians using feedback, constructive conversations and leading daily activities on sales floor.
  • Interacted with customers to help determine or suggest best products to meet eye wear needs and achieve desired look.
  • Explained prescriptions, optical terminology and products to customers.
  • Assisted sales team members in developing customer relationships, and building customer loyalty.

Optical Supervisor

Visionworks
09.2018 - 05.2024
  • Provided personalized frame recommendations based on facial features, lifestyle needs, and budget considerations.
  • Resolved customer complaints professionally, addressing concerns in a timely manner to maintain client satisfaction levels.
  • Checked finished eye wear to maintain optical standards, customer requirements and special requests.
  • Recorded measurements, adjusted eye wear, and made changes based on customer feedback.
  • Monitored general store systems, inventory databases and operations to quickly identify and resolve issues or concerns.
  • Trained and coached sales team members on best practices for customer service and sales techniques.

Licenced Optical Supervisor

Visionworks
08.2013 - 02.2018
  • Educated patients on proper lens care techniques, prolonging the life of their eyewear investments.
  • Managed inventory effectively, ordering supplies as needed and minimizing waste to reduce costs.
  • Evaluated insurance coverage for patients, maximizing benefits while minimizing out-of-pocket expenses.
  • Maintained a clean and organized workspace, ensuring optimal functionality for staff and patients.
  • Developed targeted sales promotions to boost revenue during traditionally slow months or events within the community.
  • Monitored daily sales performance and provided feedback to each team member.
  • Implemented quality control measures to ensure accuracy in measurements, prescriptions, and product assembly.
  • Interacted with customers to help determine or suggest best products to meet eye wear needs and achieve desired look.
  • Explained prescriptions, optical terminology and products to customers.

OPTICIAN

LensCrafters
03.2001 - 10.2011
  • Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
  • Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
  • Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
  • Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
  • Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
  • Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
  • Conducted thorough frame adjustments to ensure optimal comfort, fit, and functionality for each customer.
  • Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.

Education

Gardenspot
New Holland, PA
06-1985

Skills

  • Optical dispensing
  • Frame selection assistance
  • Prescription interpretation
  • Optical terminology
  • Eyewear adjustments
  • Lensometry proficiency
  • Customer service
  • Insurance verification
  • Retail sales
  • Eyeglass repair
  • Teamwork
  • Problem-solving

Certification

  • Certified Optician

Timeline

Clinical Optical Specialist

Visionworks
05.2025 - Current

Optical Supervisor

Visionworks
05.2024 - 05.2025

Optical Supervisor

Visionworks
09.2018 - 05.2024

Licenced Optical Supervisor

Visionworks
08.2013 - 02.2018

OPTICIAN

LensCrafters
03.2001 - 10.2011

Gardenspot

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