Pamela Paz
Phoenix,AZ
Summary
Well-qualified leasing agent with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
2
2
years of professional experience
Work History
Leasing Agent
Heers Management
05.2023 - Current
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Greeted clients, showed apartments, and prepared leases.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
Customer Service Cashier
Walmart
08.2021 - 09.2022
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Education
High School Diploma -
Sierra Linda High School
Tolleson, AZ05.2023
Skills
- Property Amenities
- Business Strategies
- Client Needs Assessment
- Tenant Relations
- Community Engagement
- Leasing and Sales
- Customer Service and Assistance
- Sales and Promotions
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Leasing Agent
Heers Management
05.2023 - Current
Customer Service Cashier
Walmart
08.2021 - 09.2022
High School Diploma -
Sierra Linda High School
Similar Profiles
Rebecca DamronRebecca Damron
Assistant Community Manager at Greystar Property ManagementAssistant Community Manager at Greystar Property Management
Sharleen HeersSharleen Heers
Homeschool Educator at Heers AcademyHomeschool Educator at Heers Academy
Devon DobbsDevon Dobbs
Maintenance Technician at Chicago Housing Authority (McCormack Baron Management, Inc/Eastlake/HHDC ManagementMaintenance Technician at Chicago Housing Authority (McCormack Baron Management, Inc/Eastlake/HHDC Management
Alexandra BerryAlexandra Berry
Service Coordinator at Presidential Pools, Spas & PatioService Coordinator at Presidential Pools, Spas & Patio
Jovan WilderJovan Wilder
Real Estate Agent at Jason Mitchell GroupReal Estate Agent at Jason Mitchell Group