Jayda Banks
Las Vegas
Summary
Dynamic leasing agent with experience in property management and client needs assessment. Demonstrated ability to facilitate property tours and streamline leasing processes, resulting in increased tenant retention and satisfaction.
Results-driven professional skilled in strategic planning and property management. Known for effective negotiation and exceptional customer service, contributing to improved leasing outcomes and enhanced tenant experiences.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Leasing Agent
Cushman & Wakefield
Las Vegas, NV
09.2025 - Current
- Facilitated property tours for prospective tenants, showcasing amenities and features effectively.
- Managed lease agreements, ensuring compliance with company policies and regulations.
- Assisted in tenant screening processes, evaluating applications and conducting background checks.
- Collaborated with maintenance teams to address tenant concerns and improve satisfaction levels.
- Utilized property management software to track leasing activity and maintain accurate records.
- Conducted market research to identify trends and inform pricing strategies for rental units.
- Developed marketing materials to promote available properties through various channels.
- Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Enhanced customer service experiences by responding promptly to tenant inquiries and requests.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Managed move-in process smoothly by coordinating schedules with new residents and ensuring all necessary documentation was completed accurately.
- Distributed and followed up on tenant renewal notices.
- Provided exceptional customer service when showing properties to prospects, leading to increased signed leases.
Leasing Agent
WestCorp
Las Vegas, NV
05.2025 - 09.2025
- Established rapport with potential tenants during tours, highlighting community features tailored to their specific needs and preferences.
- Trained and mentored new leasing agents, fostering teamwork and a supportive work environment.
- Participated in property inspections to prepare for move-ins and move-outs.
- Kept meticulous records of correspondence between management and tenants.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Communicated effectively with owners, residents, and on-site associates.
- Responded to Common Area Maintenance (CAM) inquiries.
- Kept properties in compliance with local, state, and federal regulations.
- Generated leads for sales and rental properties through cold calls and referrals.
- Collected and maintained careful records of rental payments and payment dates.
- Completed annual rent calculations using housing database software.
- Coordinated appointments to show marketed properties.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
- Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
- Generated professional networks by engaging in professional, industry and government organizations.
- Maximized rental income while minimizing expenses through effective planning and control.
- Delivered emergency 24-hour on-call service for tenants on building issues.
Assistant Property Manager
Utopia Property Management
Los Angeles, CA
11.2024 - 07.2025
- Assisted in coordinating property maintenance requests and scheduling repairs for residents.
- Supported tenant relations by addressing inquiries and resolving concerns promptly.
- Maintained accurate records of lease agreements and tenant information in property management software.
- Collaborated with senior management to streamline office procedures and enhance operational efficiency.
- Conducted routine property inspections to ensure compliance with safety standards and regulations.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
- Showed apartments to potential tenants and answered questions regarding community.
- Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
PSA AGENT
Airport Customer Service
Las Vegas, NV
11.2023 - 05.2024
- Assisted passengers with check-in processes and luggage handling.
- Provided timely information regarding flight schedules and gate changes.
- Resolved customer inquiries and complaints effectively, ensuring satisfaction.
- Collaborated with team members to enhance service efficiency during peak hours.
- Trained new staff on operational procedures and customer service standards.
- Implemented feedback mechanisms to improve service quality and response times.
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
Education
High School Diploma -
Northwest Career College
Las Vegas, Nevada, NV01-2026
Skills
- Leasing and sales
- Goal-oriented mindset
- Telephone and email etiquette
- Background checks
- Lease preparation
- Move-in coordination
- Contract negotiation
- Property tours
- Strategic planning
- Property management
- Property reporting
- Lease oversight
- Contract review
- Fair housing policies
- Property maintenance
- Event planning
- Local market awareness
- Strong negotiation
- Client needs assessment
- Administrative support
- Eviction procedures
- Social media marketing
- Issue escalation
- Prospecting assistance
- Training and mentoring
- Business development
- Team building
- Application processing
- Property tours and inspections
- Office management
- Record keeping
- Tenant screening
- Real estate
- Business partnerships
- CRM software
- Property amenities
- Sales and marketing aptitude
- Customer service
- Phone and email etiquette
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of [Number] staff members.
Certification
-drivers license
-guard card
-CNA certification
- FH specialist.
Languages
English
Full Professional
Spanish
Limited Working
Interests
- I enjoy helping others and giving back to the community
- DIY and Home Improvement
- Volunteering
- Outdoor Recreation
- I participate in low-impact exercises to strengthen core muscles
- Gym Workouts
- Blogging/Vlogging
- Music
- Youth mentor, providing guidance and support to empower the next generation of leaders
Timeline
Leasing Agent
Cushman & Wakefield
09.2025 - Current
Leasing Agent
WestCorp
05.2025 - 09.2025
Assistant Property Manager
Utopia Property Management
11.2024 - 07.2025
PSA AGENT
Airport Customer Service
11.2023 - 05.2024
High School Diploma -
Northwest Career College