Pamela Pena
Middletown,NJ
Summary
Dynamic professional with a proven track record at Equifax Ecuador, excelling in customer service and relationship management, with strong organizational and project support skills. Adept at conducting thorough research and analysis, while demonstrating strong communication skills. Recognized for enhancing client satisfaction and retention through effective problem-solving and adaptability in fast-paced environments. Eager to bring my administrative skills to a company in the USA, and increase my english level."
Overview
13
13
years of professional experience
Work History
Multifunctional Team Member /Food Service Assistant
Wendys Restaurant
Middletown, NJ
07.2024 - Current
- Proficient in all kitchen stations, including fry station, grill, and sandwich preparation, ensuring efficient food production.
- Managed high-volume customer orders, both in-person and through drive-thru, with accuracy and speed.
- Operated cash register and processed payments, maintaining accurate financial transactions.
- Provided excellent customer service, addressing inquiries and resolving issues promptly.
- Maintained a clean and organized work environment, adhering to health and safety standards.
- Worked effectively in a fast-paced environment, demonstrating strong teamwork and communication skills.
Project Assistant, Part Time
Consulsua Cia Ltda. Ecuador
Guayaquil, Guayas
04.2015 - 12.2023
- Conducted extensive research and compiled documentation to support project execution.
- Prepared and edited reports on impact studies, ensuring accuracy and clarity.
- Filtered and analyzed risk assessment data for navigability, contributing to informed decision-making.
- Provided administrative support for the oversight and supervision of port and coastal construction projects.
- Managed project documentation, ensuring organized and accessible records.
Citizen Services Officer
Unidad del Registro Social, Government of Ecuador
Quito , Pichincha
09.2021 - 11.2023
- Provided technical assistance and operational support, ensuring efficient workflow.
- Managed and monitored operational processes, contributing to departmental efficiency.
- Handled high-volume inquiries via phone and email, providing accurate and timely responses.
- Conducted process oversight, ensuring compliance and accuracy in all administrative tasks.
- Supported the operations direction with administrative tasks, and follow up.
Business Development Representative
Equifax Ecuador
Guayaquil, Guayas
01.2012 - 03.2013
- Acquired new clients and managed active accounts, ensuring customer satisfaction.
- Conducted cold calls and field visits to expand market reach across multiple regions.
- Performed telemarketing activities and provided post-sales service, including invoice collection.
- Increased revenue by effectively managing sales of specialized intangible tools.
- Provided internal client training on product features and benefits, demonstrating the value of intangible tools.
- Managed customer relationships, and increased customer retention.
Education
English Second Language - English-as-a-Second-Language Education
Uceda Institute
Red Bank, NJ01-2025
Master in International Business - Management And Business
University Technology Ecotec
Vía Samborondón Km. 13.508-2020
Pastry Chef - HORECA
Culinary School of The Americas
Guayaquil03-2020
Bachelor's Degree in Advertising And Marketing - Commercial And Communication
University of Guayaquil
Guayaquil11-2017
Skills
- Effective Communication (Verbal & Written)
- Organization & Time Management
- Research & Analytical Skills
- Customer Service Excellence
- Adaptability & Quick Learning
- Problem-Solving Skills
- Proficient with Microsoft Office Suite
- Bilingual
Timeline
Multifunctional Team Member /Food Service Assistant
Wendys Restaurant
07.2024 - Current
Citizen Services Officer
Unidad del Registro Social, Government of Ecuador
09.2021 - 11.2023
Project Assistant, Part Time
Consulsua Cia Ltda. Ecuador
04.2015 - 12.2023
Business Development Representative
Equifax Ecuador
01.2012 - 03.2013
English Second Language - English-as-a-Second-Language Education
Uceda Institute
Master in International Business - Management And Business
University Technology Ecotec
Pastry Chef - HORECA
Culinary School of The Americas
Bachelor's Degree in Advertising And Marketing - Commercial And Communication
University of Guayaquil
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