Jose Cadenas
Orlando
Summary
Customer-focused Passenger Service Agent with experience in fast-paced airport operations (MCO), delivering efficient check-in, boarding, and problem resolution for high volumes of travelers. Skilled in handling delays, rebooking, and conflict resolution while maintaining a calm and professional demeanor. Known for strong communication, being able to communicate in english, spanish and portuguese, adaptability, and creating positive passenger experiences.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Passenger Service Agent
Alaska Airlines
Orlando, FL
08.2024 - Current
- Delivered exceptional customer service to enhance passenger satisfaction and resolve inquiries efficiently.
- Assisted in boarding processes, verifying tickets and managing luggage for efficient flight departures.
- Coordinated with team members to facilitate smooth check-in operations during peak travel times.
- Managed passenger baggage claims, resolving issues efficiently to enhance overall experience.
- Trained new staff on company policies, operational procedures, and customer service best practices.
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
- Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
Education
High School Diploma -
Lake Buena Vista High School
Orlando, FL05.2024
Skills
- Strong Multitasking in Fast-paced Environments
- Adaptability Under Pressure
- Effective communication (verbal & written)
- Airport Safety and Security Awareness
- Conflict Resolutions & De-escalation
- Computer Skills (Airlines software)
- Bilingual (English, Spanish)
- Cash Handling / Sales
- Team Player
Certification
- Complaint Resolution Officer
- Ground Service Cordinator
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Portuguese
Professional Working
Italian
Professional Working
Timeline
Passenger Service Agent
Alaska Airlines
08.2024 - Current
High School Diploma -
Lake Buena Vista High School