Pamela Perry
Eatondale CR LLC
Clarkston,GA
1
Certification
35
years of professional experience
Motivated professional offering Master's in Psychology. Adds value to any organization in need of great collaboration, interpersonal and multitasking abilities. Meets tight deadlines. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Proven skills in using principles and practices of organizational psychology to support improvements to human resources, administrative and management strategies. Well-versed in policy planning, organizational development and data collection and analysis. Good people, problem-solving and relationship-building abilities.
Work History
Senior Property Manager
2 Years 9 Months- Analyzed financial statements and credit reports for prospective purchasers.
- Coordinated property tours and communicated with buyers to assist with inspections and appraisals.
- Developed and implemented customized strategies to meet client needs.
- Handled rent collections from tenants on a monthly basis and kept accurate records of payments received.
- Maintained relationships with tenants by providing excellent customer service and responding promptly to inquiries or concerns.
- Coordinated necessary repairs or renovations with contractors as needed.
- Prepared reports on the condition of managed properties for owners or investors.
- Advertised vacancies via online listings, newspaper ads.
- Screened potential tenants through background checks, credit reports, references.
- Drafted leases and other legal documents associated with renting out properties.
- Reviewed financial statements regularly to ensure profitability of each property under management.
- Scheduled regular meetings with property owners and investors to discuss performance metrics such as occupancy rate, income generated from rentals.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Worked closely with human resources to support employee management and organizational planning.
- Monitored operations and reviewed records and metrics to understand company performance.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Maintained positive working relationship with fellow staff and management.
- Identified needs of customers promptly and efficiently.
- Participated in training and managing new hires to bring new team members up to speed.
- Developed and implemented policies, procedures and systems to ensure efficient management of properties.
- Negotiated contracts with vendors for the maintenance of properties.
- Created budgets and monitored expenses related to managing properties.
- Ensured all tenants adhered to rental agreements, lease terms, and applicable laws.
- Resolved tenant complaints in a timely manner.
Property Manager
1 Year 5 Months- Reviewed tenant applications and credit reports to determine eligibility for leases.
- Prepared lease documents, including rental agreements and addendums.
- Coordinated maintenance and repair requests and contacted contractors for bid proposals.
- Marketed property to prospective tenants by giving tours and pointing out key features.
- Contacted and followed up with tenants on renewal notices.
- Prepared lease paperwork and obtained signatures and first payments from new residents.
- Promoted high level of customer service and satisfaction by greeting clients, responding to concerns, showing units and quickly resolving issues.
- Performed administrative tasks related to lease administration such as filing paperwork or scheduling appointments.
- Analyzed financial data associated with leases such as rent rolls or occupancy rates.
- Managed daily office operations related to leasing activities.
- Resolved disputes between landlords and tenants in an efficient manner.
- Handled tenant inquiries regarding lease terms, rent payments, maintenance requests.
- Negotiated renewal terms with existing tenants.
- Collected security deposits from tenants at time of move-in.
Property Manager
1 Year 6 Months- Conduct all business in accordance with company policies and procedures, Fair Housing, ADA, Fair Credit Reporting Act, OSHA, EPA, and all other Federal, State and Local laws pertaining to Multi-Family Housing.
- Maintains accurate records of all community transactions and submit on timely basis which include, annual budgets and income projections, rent rolls, delinquency reports, move-in/move-outs.
- Collected monthly assessments, rental fees, deposits and payments.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
- Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
- Investigated and resolved property complaints and violations to foster pleasant living environment for residents.
- Exercised direct supervision over property staff.
- Built relationships with service vendors and submitted associated billing statements.
- Updated tenant and unit information to keep current in housing database.
- Collected rent from tenants to pay maintenance and repair costs and other expenses.
- Drafted and monitored budgets for overall maintenance and operations.
- Handled resident complaints and expedited maintenance requests.
- Met with prospective tenants to show property and assess applications or sign leases.
- Completed lease applications and verifications, notifying prospects of results.
Property Manager
2 Years 11 Months- Exercised direct supervision over property staff.
- Responded to tenant maintenance requests according to agreed conditions for building functionality.
- Investigated and resolved property complaints and violations to foster pleasant living environment for residents.
- Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
- Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
- Managed a Projected Based Housing Community of 252 Units maintaining an Occupancy Rate of 98%, higher than the company standard of 95%, which was Section 8/LIHTC multifamily housing property.
- Controlled the waiting list, which included interviewing, verifying, and processing annual/interim re-certifications in accordance to HUD, LIHTC, EV and Fair Housing regulations.
- Developed and implemented effective leasing strategies to maximize occupancy rates.
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
- Managed all maintenance requests from tenants in a timely manner.
- Drafted and monitored budgets for overall maintenance and operations.
- Worked with on-site and remote service providers to support tenants requesting accommodations.
- Oversaw and monitored preventative maintenance and energy management inspections and programs.
- Updated tenant and unit information to keep current in housing database.
- Solicited and analyzed bids for repairs, renovation and general maintenance.
- Built relationships with service vendors and submitted associated billing statements.
Operational Executive
13 Years- Conducted special services like baptisms, weddings and funerals.
- Worked with church leaders, staff and ministry teams to achieve growth of church and to foster positive community impact.
- Visited, counseled and prayed with church members to provide pastoral care.
- Collaborated with staff and volunteers to administer pastoral care in times of celebration and grief.
- Demonstrated effective leadership to church, including managing daily operations, developing and administering annual budget and promoting compassionate pastoral care to members and public.
- Reached out to unchurched, new residents or inactive church members.
- Referred families and individuals to community support services, psychologists or doctors for necessary care.
- Created and maintained detailed records of daily operations, including financial data, customer service reports, and employee information.
- Conducted periodic reviews of existing policies and procedures to ensure maximum efficiency.
- Spearheaded strategic planning operations to coordinator proper allocation of resources in alignment with mission and capabilities.
- Studied and interpreted religious laws, doctrines and traditions.
- Administered communion, baptisms and other religious rites.
- Officiated weddings and led funeral services for church members.
- Engaged in interfaith, community and recreational activities for religious programs.
- Liaised with church staff and ministry discuss church growth objectives.
Procurement Officer
7 Years 1 Month- Developed and implemented procurement policies, procedures, and systems to ensure compliance with applicable laws and regulations.
- Reviewed invoices and purchase orders for accuracy and completeness prior to payment processing.
- Provided product shipment logistical support and quality control by coordinating with vendors, resulting in increased revenue.
- Reviewed and approved vendor invoices.
- Added new vendors and products into system and keyed in special shipping codes when needed.
- Applied well-developed communication, interpersonal and collaboration skills to build effective working relationships with vendors and partners.
- Assessed department needs and implemented plans for sourcing supplies.
- Performed regular audits of existing contracts and purchase orders against actual usage data collected from various departments within the organization.
Education
MS - Industrial And Organizational Psychology
BA - Psychology
Skills
Psychological Assessment
Hiring and Recruitment Support
Reliable & Trustworthy
Organizational Skills
Training & Development
Computer Skills
Team Management
Conflict Resolution
Microsoft Office
Problem Resolution
People Skills
Active Listening
Relationship Building
Critical Thinking
Good Work Ethic
Planning & Organizing
Customer Service
Certification
- Graduate Certificate in Contemporary Theory in Couple and Family Systems
- Graduate Certificate in Theological Studies
- COS (Certified Occupancy)
- Tax Credit & EIV Trained
- Emotional Intelligence Specialist
- DEI Specialist (Diversity, Equity, and Inclusion)
Timeline
Senior Property Manager
Eatondale CR LLC
04.2022 - 01.2025Read More
Property Manager
Green National Management
10.2020 - 03.2022Read More
Property Manager
Bridge Property Management
02.2019 - 08.2020Read More
Property Manager
Levin Group
02.2016 - 01.2019Read More
Operational Executive
Greater Love Christian Church
01.2003 - 01.2016Read More
Procurement Officer
United States Navy
11.1989 - 12.1996Read More
Wright State University
BA from Psychology
Read More
Grand Canyon University
MS from Industrial And Organizational Psychology
Read More