Pamela Pishna
North Platte,NE
Summary
Operations leader with nearly 30 years of management experience with the United States Postal Service, overseeing teams of up to 70 employees and managing 26 delivery routes. Known for quickly solving operational challenges, managing staff effectively, and ensuring operations continue smoothly in unpredictable environments. Strong background in customer service, budgeting, vendor coordination, staff leadership, and facility operations. Proven ability to adapt quickly, resolve customer concerns, and maintain high service standards.
Overview
31
31
years of professional experience
Work History
Postmaster
United States Post Office
01.2014 - Current
- Managed overall operations of the North Platte Post Office
- Oversaw 26 delivery routes, ensuring all routes were covered daily even during staffing shortages
- Scheduled employees and redistributed workloads when carriers were absent or routes were vacant
- Supervised teams of carriers, clerks, and supervisors (45–70 employees)
- Managed labor budgets by pay location, monitoring staffing hours and working to stay under budget
- Oversaw employee timekeeping through the TACS system
- Managed customer complaints through the C360 system, reviewing complaints daily and resolving service issues
- Assisted customers directly at the service counter to resolve concerns quickly and professionally
- Coordinated vendor relationships, including vending machine vendors
- Managed and audited a Contract Postal Unit (CPU) located at Ace Hardware, performing required quarterly audits
- Ensured compliance with USPS operational policies, safety procedures, and service standards
- Served as a trusted witness for Office of Inspector General (OIG) investigations
Carrier Supervisor
United States Post Office
01.2005 - 01.2014
- Supervised city carrier teams responsible for daily mail delivery
- Managed route coverage, scheduling, and staffing adjustments
- Resolved customer complaints through the C360 complaint system
- Conducted safety talks and operational safety observations
- Led city route adjustments and operational improvements
- Managed employee attendance reviews and performance coaching
Postmaster in Charge
United States Post Office
01.2009 - 01.2010
- Temporarily assigned to oversee the Ogallala Post Office and three surrounding offices
- Responsible for daily operations, staffing, service continuity, and operational oversight
- Provided leadership and operational stability for multiple locations
Mail Processing Supervisor
United States Post Office
01.2002 - 01.2005
- Supervised mail processing staff and daily operational workflow
- Managed staffing and productivity expectations
- Ensured compliance with USPS operational procedures and safety standards
Mail Processing Clerk
United States Post Office
01.1995 - 01.2002
- Processed and sorted high volumes of mail in a fast-paced environment
- Maintained accuracy and productivity while meeting strict operational deadlines
Skills
Operations Management
Team Leadership (45–70 Employees)
Staff Scheduling & Workforce Management
Budget & Labor Oversight
Customer Complaint Resolution (C360)
Vendor & Contract Coordination
Facility Operations Management
Problem Solving & Crisis Management
Compliance & Safety Oversight
Timekeeping Systems (TACS)
Accomplishments
Recognition
Customer Experience Award – 2014
Awarded for Improving the Customer Experience.
Alzheimer’s Awareness Stamp Promotion Recognition
Recognized for promoting and selling the second-highest number of Alzheimer’s awareness stamps across the Iowa, Nebraska, and South Dakota district.
Performance Recognition Awards
Received multiple $500 monetary awards for strong performance and leadership.
Attendance Recognition Certificate
Recognized for maintaining an exceptional sick leave balance and attendance record.
Joint Safety Task Force (JSTF) Nomine
Timeline
Postmaster
United States Post Office
01.2014 - Current
Postmaster in Charge
United States Post Office
01.2009 - 01.2010
Carrier Supervisor
United States Post Office
01.2005 - 01.2014
Mail Processing Supervisor
United States Post Office
01.2002 - 01.2005
Mail Processing Clerk
United States Post Office
01.1995 - 01.2002