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Open to workDesired start date: Immediately
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Pamela Plautz
Aurora,IL
Work Preference
Summary
Exceptional customer service and listening skills. Looking to move into a new role with new challenges. I am looking to learn and expand my knowledge. Great leadership skills with problem solving abilities.
Overview
19
19
years of professional experience
Work History
Insurance Administrator
ENGLISH ROWS EYECARE
Naperville, IL
01.2016 - Current
- Use Availity and other websites to verify patients medical insurance and copays.
- Call insurance companies for benefits and eligibility.
- Pull vision benefits.
- Verify insurance was billed and payment was received.
- Customer service regarding billing and insurance questions.
- Take payments from patients on balances.
- Scrub charts to make sure opticians billed correctly.
- Collections of patients past due accounts.
Optician
ELBURN EYECARE
Elburn, IL
01.2013 - 01.2013
- Design, measure, fit and adapt lenses and frames for clients according to written optical prescription.
- Assist clients with selecting frames.
- Prepare work orders for optical laboratories containing instructions for grinding and mounting lenses in frames.
- Coordinate what insurance pays and charge patient their out of pocket expense.
- Perform stocking of shelves, schedule appointments, and bill insurance companies.
Optician
KEMPERAS EYECARE
South Elgin, IL
01.2009 - 01.2012
- Design, measure, fit and adapt lenses and frames for clients according to written optical prescription or specification.
- Assist clients with selecting frames.
- Prepare work orders for optical laboratories containing instructions for grinding and mounting lenses in frames.
- Coordinate what insurance pays and charge patient their out of pocket expense.
- Perform stocking of shelves, schedule appointments, and bill insurance companies.
Receptionist/Optician
THE EYE BOUTIQUE
Geneva, IL
01.2007 - 01.2009
- Directly responsible for handling phone calls, scheduling appointments, insurance billing, greeting persons entering organization, and dealing with queries from the public and customers.
- Verified and ensured that finished lenses are ground to specifications.
- Prepared work orders and instructions for grinding lenses and fabricating eyeglasses.
- Performed dispensing of glasses and adjusted to patients need.
- Assist clients in selecting frames according to style and color, and ensures that frames are coordinated with facial and eye measurements and optical prescriptions.
Education
High School Diploma -
Skills
- Computer savvy
- Excellent Strategist - Provide solutions that boost productivity and efficiency across the organization
- Quickly identify problem areas and implement effective solutions to meet goals
- Exceptional organizational skills - Ability to prioritize tasks to accomplish maximum results, timely completion of projects, and ability to address organizational problems with innovative solutions
- Strong sense of responsibility
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Insurance Administrator
ENGLISH ROWS EYECARE
01.2016 - Current
Optician
ELBURN EYECARE
01.2013 - 01.2013
Optician
KEMPERAS EYECARE
01.2009 - 01.2012
Receptionist/Optician
THE EYE BOUTIQUE
01.2007 - 01.2009